Customer Support Engineer

Skills:
Customer Service, Communication, Team Leadership, Customer Support, Project Management, Project Coordination,
Contact: 9607905784
Mail ID: [HIDDEN TEXT]
Position: Customer Technical Support
Location: Chikhali corporate office,

Experience: 6-10 Years
Qualification: B.E-Mechanical, DME
JD for Customer Technical Support.
Coordination with external customers for after sales services
Post sales Technical support to customers
Providing customer support services in addition to the technical services
Prioritizing and dealing with the issues in a timely manner
Keeping track of the customer queries and resolving the issues as early as possible
Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.
Providing correct feedback to customers
Preparing technical support team performance reports.
Improve customer service experience, create engaged customers and facilitate organic growth
Develop service procedures, policies and standards
Coordination with internal Department (accounts, design, sales, production and quality)
Coordination with installation team. Arranging Manpower for installation & commissioning of projects
Coordination with client -regarding payment, production, dispatch, design related issues.
Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
Solving query between installation team & Client
Scheduling the project from Start to end
Entering all handover report in CRM
Preparing work order release of production department.
Internal Purchase order release to purchase department.
Follow up & Collect payment from Clients.
Taking drawing approval from clients.
Resolving of troubleshoot for each and every project if required.