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Job Description
Role description
POSITION RESPONSIBILITIES
In order of importance, list the primary responsibilities critical to the performance of the position.It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.
Operational Support (L1/L2/L3 routing) Triage issues from the agentic AI platform and Service Desk channels; analyze conversation, workflow, and connector failures; manage incidents, problems, and changes following ITSM processes.
Monitoring & Health Monitor agentic AI service health, including workflow/action success rates, connector availability, latency, error budgets, and capacity; perform daily health checks and post?release smoke tests.
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Feedback & Voice of the User (VoU) Collect and analyze user feedback from in?chat ratings, surveys, and Service Desk inputs; identify recurring issues and experience gaps; feed prioritized improvements into the enhancement backlog.
Communications & Enablement Communicate AI service incidents, degradations, and maintenance activities; publish release notes and known?issue updates; maintain runbooks and enable Service Desk agents with AI?specific support guidance.
Skills
AiAnalyticsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
We deliver digital transformation of businesses through IP-led products and cognitive solutions, growth accelerators and innovative outcome-based business models. Our solutions span across Digital Journey Management, Predictive Analytics, Digital Customer Experience, Payments & Citizen services and Education. Incepted in 1999, we have worked with Fortune 500 companies 1000+ Enterprise Customers, 3500+ SME Customers and 475+ Universities across twenty countries in North America, Middle East, India, Far East, and Africa. With innovation and thought leadership as our core values, we have delivered sustainable transformation to customers, adapting advancements in technology specific to each business domain allowing them to function with agility and create new business models besides being ready for the changes and challenges of the future.
Important dates & deadlines?
Application Deadline
25 Apr 26, 05:04 PM IST
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AI Operations And Analytics Support
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