Assistant Manager-Special Projects

:

1. System Development and Operational Efficiency:

• Act as a SPOC for the Claims Legal team members and vendor partners to resolve system related issues and help with fixing bugs in the system
• Gather system queries from the team and coordinate with the internal IT team to address the same
• Prepare documentation with detailed workflow, logic, screen shots, write functional test cases and perform UAT testing
• Monitor the claim management system continuously to ensure smooth functioning
• Prepare and publish user guidelines, train the users on the same and promptly respond to queries

• Coordinate with MIS team to incorporate changes in the data warehouse and prepare BO (business objective) templates

1. Project Management

• Study and analyze the latest developments in the technology space for claims management and general insurance
• Suggest new technology projects that can be undertaken under AOP/LRP to bring in operational efficiency/cost savings for the Claims Legal department
• Coordinate with the IT team and other internal stakeholders such as PMO, Sales, Operations, Finance to get the required approvals
• Deliver the projects and provide post-production support in terms of providing training, resolving system issues on a daily basis

1. Audit & Analytics:

• Review the existing Claims Legal module Identify challenges that the internal claims legal team, external advocates face while accessing the system and suggest solutions
• Prepare and maintain the MIS of the various technology projects in Claims Legal coordinate with the MIS team for the same
• Prepare a root-cause analysis report for system issues that are highlighted
• Document, update and maintain the SOPs for any system changes as well as circulate it to all internal employees
• Stay abreast of the latest developments in the technology space for general insurance