Manager - Operations And Service

Bajaj Finance
Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 3 months ago
3-4 years
Lucknow
work from office
Posted: 3 months ago
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Applicants: 87+
Job Description
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Job Description

Manager - Operations and Service - About The Role
Manager - Operations and Service
Job Purpose
This position is open with Bajaj Finance Ltd.
  • Managing the processing of Two-Wheeler business disbursement process.
  • Publishing & tracking of MIS.
    • Duties and Responsibilities
    Principal Accountabilities
    Projects and Initiatives:
  • Driving the QC process of Two Wheeler business for cases submitted to Ops by sales through the QC users in branches.
  • Ensuring timely completion of the QC process with desired quality.
  • Tracking the document movement from Sales to Branch Ops to Back-office.
  • Coordinating with the back office team to ensure the documents are delivered at the out-sourced partner for further processing and storage.
  • Engaging & liaising with PMO & IT to provide resolution of the issues/escalations raised by branches.
  • Publishing & tracking of multiple MIS on set frequency and for better control over each activity.
  • Communication / new process download to branches.
  • Follow up with internal stakeholders such as IT/PMO for AOP project delivery, system enhancement.
  • Communication / new process download to branches.

    • Monitoring and Tracking:
  • Tracking MIS on quality of files processed, issues reported, and follow up to ensure high standards are achieved and maintained.
  • Formally assesses branch management during visits on both functional and location control parameters.
  • Ensuring focus on each branch to ensure all branch targets are met.
  • Maintaining manpower count as per guidelines and alerting regional managers in case of abnormal counts.
  • Forecasts manpower requirements and recommends hiring or downsizing accordingly.
  • Monitoring compliance and audit reports to ensure closure and implementation of preventive measures.
  • Ensuring policy and process adherence for all products and services.
  • Free Workshop
    Tracking the document movement from Sales to Branch Ops to Back-office.
  • Publishing & tracking of multiple MIS on set frequency and for better control over each activity.

    • Branch Support:
  • Troubleshooting issues arising while processing cases at the branch level and escalating unresolved change management issues.
  • Taking teams' and own ideas and suggesting improvements in the current process.
  • Providing regular feedback to Regional Managers on credit process/policies/local markets on regular basis.
  • Encouraging proactive measures of team members, including product-related education to operations team.
  • Clarifying to Sales and Operations the changes in policies and processes - helps resolve issues.
  • Working closely with the hiring team for ensuring closure on hiring.
  • Working closely with other cross functional teams for required support and escalations.
  • Coordinating with branches to ensure proper implementation of policies and train them on new processes.

    • Major Challenges
  • Should possess the following setsTeam Management s, Relationship Management s, Excellent Communication & Interpersonal s, Negotiation & Influencing s, Analytical & Problem Solving s.
  • Communication to employees on frequent policy changes.
  • Manage change between the employees and team on dynamic process and policy changes.
  • Cross functional dependencies leading to delay in projects.

    • Decisions
  • Solutioning on project and process pertaining to new product development.
  • Ensuring approval matrix is followed.

    • Interactions
    Internal Clients
  • Business
  • IT
  • Finance
  • HO Support Teams

  • Looking to get Placed? Try our Placement Guarantee Plan

    HR
  • Admin

    • External Clients
  • Customers

    • Dimensions
    Financial Dimensions
  • Not Applicable

    • Other Dimensions
  • Total Team Size0
  • Number of Direct Reports1
  • Number of Indirect Reports0
  • Number of Outsourced Employees0
  • Number of Locations1
  • Number of Products0

    • Required Qualifications and Experience
    s and Knowledge
    Educational Qualifications
  • Graduate Degree

    • Work Experience
  • 3-4 years experience in lending business with 1+ years in Branch Operations.
  • Hands-on expertise on SFDC, FinnOne, or CRM.
  • Applicant should be well versed with MS Excel & PowerPoint.
  • Collaborative work style to engage with peers & colleagues in other functions across the company.
  • Exceptionally high motivational levels and a self-starter.
  • Should possess the following setsTeam Management s, Relationship Management s, Excellent Communication & Interpersonal s, Negotiation & Influencing s, Analytical & Problem Solving s.

    • Skills

    Operations ManagementChange ManagementNegotiationComplianceBranch OperationsFinanceProblem SolvingHROperationsDelivery

    If an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.

    Important dates & deadlines?

    Application Deadline

    25 Apr 26, 05:09 PM IST

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    Manager - Operations And Service

    Bajaj Finance

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