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Job Description
- Ensure that customer information is communicated to the respective customer only
- Ensure that upon written request and verification of the signature the account information is provided
- Ensure that the customer queries are attended to and resolved in an efficient manner and within stipulated Turn Around Time (TAT)
- Recording complaints as per the specified process and ensure that complaints are resolved quickly and avoid the situation where it may get escalated
- Improve customer communication on closures through scripts & mail and asking for feedbacks.
- Understand and comply with requirements of all relevant policies of the bank including full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
- Ensure that customer contact details are updated PAN, Address, Phone and email.
- Ensure that correct product information is disseminated
- Ensure that all reports are collected and delivered to the Custodian of Deliverable viz., Welcome Kit, Cheque Book, ATM/Debit cards, Tatkal Kits. As a custodian, ensure
- That the laid down process for returned welcome kits is followed
- That the customers are informed in case the deliverable got return & To maintain low deliverable stock and to reconcile deliverables and acknowledge E-RoD on receipt of the same.
- Returned deliverables/deliverables with insufficient address ought to be handled as per the
- process to ensure reprocessing and curing of returned instructions, forms sent from CPU
- Reduce holding volumes of deliverables/returned deliverables
- Ensure proper record of destruction of deliverables is maintained
- To handle balance enquiries/ brief transaction queries/ statement or balance confirmation certificate issuance to customers (however to ensure customers are migrated to DBC)
- To process stop payment and passbook printing as and when required
Skills
ConfirmationAnti Money LaunderingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Bandhan Bank, established in 2015, is a leading private sector bank in India, offering a wide range of financial products and services. With a focus on inclusive banking, Bandhan Bank serves diverse customer segments, including individuals, small and medium-sized enterprises (SMEs), and microfinance borrowers. The bank emphasizes financial inclusion by providing accessible banking solutions to underserved communities, fostering socio-economic development. Bandhan Bank's commitment to customer satisfaction, coupled with innovative banking technologies, ensures seamless banking experiences. Join Bandhan Bank to embark on a rewarding career journey in the dynamic and evolving landscape of banking and finance. Explore Bandhan Bank careers for opportunities to contribute to positive change and professional growth.
Important dates & deadlines?
Application Deadline
30 May 26, 02:52 PM IST
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Customer Relations Officer
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