Customer Relationship Officer

Company Description

Bandhan Bank, established as a universal bank in 2015, is one of Indias fastest-growing private sector banks. Committed to financial inclusion, the Bank focuses on serving underserved and unbanked communities, particularly in semi-urban and rural areas across India. Driven by the ethos of Aapka Bhala, Sabki Bhalai, Bandhan Bank offers comprehensive banking services such as loans, deposit accounts, internet and mobile banking, and ATM services. The Bank has a strong presence with 6,354 banking outlets, over 73,500 team members, and a total business of 2,98,115 crore as of September 2025. Bandhan Banks mission centers around making meaningful contributions to customers lives while fostering economic development.

Role Description

This is a full-time, on-site role for a Customer Relationship Officer, located in Chennai. The responsibilities include building and managing relationships with customers, understanding their needs, and offering tailored financial solutions. The role involves handling customer inquiries, resolving issues professionally, and assisting with banking products and services, including deposits, loans, and financial transactions. The Officer will actively promote banking products, support customer acquisition, and contribute to customer satisfaction by providing exceptional service.

Qualifications

• Strong Business Relationship Management and Finance knowledge
• Exceptional Communication and Customer Service skills
• Experience in Sales with the ability to identify customer needs and align them with bank offerings
• Knowledge of banking products and services
• Ability to work in a team-oriented environment and handle multiple tasks efficiently
• Proficiency in local language and basic computer skills
• Bachelors degree in Business Administration, Finance, or related field is preferred