Technical Analyst II - GBS IND

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About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
The CSWTE team leads the development of the next generation of integrated technology solutions for the company’s consumer and wealth management client-facing channels. Manages the Bank’s award-winning websites and e-Commerce initiatives. Responsible for the technology that drives key client-facing platforms and channels across Retail, Preferred, and GWIM including our Digital, Online, Mobile, Contact Center and Voice, Payments and Commerce, Fraud, Financial Center and Architecture Technologies.
The TI team is responsible for all Retail, Preferred and Global Wealth & Investment Management (GWIM) business aligned infrastructure and end-to-end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Application Integration & Engineering, Performance & Capacity Management, and Operational Excellence) to deepen concentration stability and innovation.
The individual will be part of Financial center Level 3 production support team and will be required to collaborate with both internal and external global teams across various locations for the project delivery.

Individual software professional will get an opportunity to work with Authentication Hub Level3 Production Support team on various technologies like Java, Spring, Unix, Oracle, Cassandra, AI-ML algorithms etc., and tools like Splunk, Dynatrace, myCTO, Glassbox etc.. The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements and innovation to bring down cost of IT operations.
The ideal candidate must be highly self-motivated, proactive, attention to detail with good communication & management skills to interact with partners and Other Prod Support teams like L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.
Responsibilities

• Have a good understanding on end to end bank process and Authentication domain knowledge.

• Production application incident management and triage production issues.
• Production problem research and issue resolution
• Sev3 problem ticket tracking and closure activities
• Improve application stability and reduce noise/errors
• Release & deployment support
• Communicate with peers and supervisors routinely, document work, meetings.
  

Requirements
Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
Certifications, If Any: Not Mandatory
Experience Range: 2+ years
Foundational skills: Spark, Kafka, Java, J2EE, ML Technology

• 4+ yrs of experience in Java/J2EE technologies.

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• Kafka, Spark
• Knowledge on Machine Learning
• Java, Unix/Linux, Struts, Spring, Hibernate, Webservices, Web technologies (HTML, CSS, Javascript, XML)
• Tools - Splunk, Dyna trace, GlassBox, Remedy
• Exposure to database technologies such as SQL, Cassandra, Oracle.
• Prior experience in Application Production Support is preferred.
  

Desired skills:

• Good Communication – Clear, Concise & Ability to articulate Problem/Solution
• Risk Awareness and exhibit accountability.
• Should be able to participate or contribute to the conference calls with tech and business users
  

Work Timings:
Weekdays: 7:30 AM to 4:30 PM or 10:30 AM to 07:30 PM (rotational shift based on on-call roaster)
Weekends: 8:30 AM to 5:30 PM (on rotation basis)
Job Location: Chennai