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Job Description
To be successful in this role, you should have below skills:
- Strong hands-on experience with Unix and SQL
- Practical experience working with aPaaS platforms and AWS Cloud
- Hands-on knowledge of Monitoring & Observability tools (e.g., ITRS, AppDynamics, ELK)
- Clear and effective communication skills
- Proven production support experience with solid understanding of ITSM processes
- Exposure to the Payments domain
- Basic working knowledge of Salesforce
- Foundational understanding of Generative AI concepts
This role is based in Pune office.
Purpose of the role
Accountabilities
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a teams operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
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Skills
AnalystAiSqlIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Barclays is a leading global bank with over 300 years of history, known for pioneering innovations such as funding the world’s first industrial steam railway in 1819 and unveiling the first automated teller machine in 1967. Headquartered in London, United Kingdom, Barclays operates in more than 40 countries, offering services in corporate banking, investment banking, wealth management, and retail banking (in select markets).
In India, Barclays has maintained a branch presence since 1990 and today employs 30,000+ people across banking, technology, and shared services operations. The bank holds market‑leading positions in corporate and investment banking, has been a top arranger of domestic debt since 2010, and operates a leading private banking arm through Barclays Securities & Investments Pvt. Ltd. (BSIPL).
Barclays offers career opportunities in finance, technology, operations, and client advisory, attracting professionals who value innovation, integrity, and global impact. Its India operations are supported by the Barclays Global Service Centre, which delivers high‑quality talent and technology solutions to the bank’s worldwide network.
Important dates & deadlines?
Application Deadline
08 Jul 26, 05:19 PM IST
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