Client Support Specialist

Client Support Specialist 
Radbroke, Knutsford

As a Barclays Client Support Specialist, you will get an exciting opportunity to provide excellent service to the bank’s corporate clients. In your role, you will utilize available tools and resources to handle servicing requests and general queries from clients in the most efficient way. Moreover, you will ensure all client interactions are completed in a professional and competent manner with client and company needs at the forefront allowing an accurate service to be delivered.

Barclays is one of the worlds largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Handling servicing or channels related requests received from clients, as well as those from other business areas and third parties where appropriate 

What we’re looking for:

• Demonstrable customer service experience 
• Excellent written and verbal communication skills
• Ability to work in an ever-changing environment 
• Proactive focus towards request resolution efficiency, quickly and accurately

Skills that will help you in the role

• A comprehensive knowledge of day to day client servicing requests
• Expertise of Client Channels ie. Barclays.Net, iPortal, Bacs

Where will you be working?

The Barclays Technology Campus, just outside Manchester, is our transatlantic tech command centre for information security in the UK. It’s the vital strategic powerhouse behind our global operations. Radbroke is a place where big ideas become realities. Where the talent in the world can build careers full of scope, variety and reward, by creating the technical solutions that meet today’s demands, answer tomorrow’s questions and redefine the future of finance.

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