Essential Banker

Essential Banker 
Douglas, Isle of Man

As a Barclays Essential Banker, you will be providing an exceptional customer experience by taking ownership of all client queries and acting as the first point of contact for all their day-to-day banking requirements. To achieve this and to deliver customer satisfaction, you will always maintain accuracy and quality levels. You will also be deepening customer relationships to help grow the business and strengthen our brand in the community, while working closely with other colleagues. 

Barclays is one of the worlds largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Colleagues who have applied for onsite roles are expected to work four or five days a week at the selected workplace, contingent upon their specific role and business area requirements. If youre applying for a position, please discuss the working pattern specifics with the hiring manager. Its important to note that we are constantly adapting our working environment, and as a result, working arrangements can be adjusted with reasonable notice to align with our business needs.

What will you be doing?
• Offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built
• Demonstrating an excellent level of knowledge of our digital products, enabling you to proactively educate your customers
• Undertaking required servicing, sales, and transactional processing in accordance with set procedures

What we’re looking for:
• Excellent customer service skills and experience of operating in a customer-facing role where service is paramount
• Good communicator and ability to form professional relationships
• Ability to effectively plan and organise
• Effective decision making with ability to meet performance standards 

Skills that will help you in the role:
• Experience working within pre-defined authority levels and guidance
• Ability to proactively communicate ideas, recommend process improvements and best practice
• Ability to maximise your time, working proactively to help deliver on customer ambitions

Where will you be working?
You will be based in one of our two offices situated in the heart of Douglas, Isle of Man, where you are within 5 minutes’ walk of the shops and harbour. Barclays holds its values at the forefront of everything we do with a firm emphasis on our colleague population and the community we live in. We are a fast paced, future focused organization with opportunities for development and mobility across Barclays Group.

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