Head Of Crisis Management - India

Job Title : Head of Crisis Management - India
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working 

Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:

Lead the Barclay’s Crisis Management Team for India ensuring that the Crisis management structure, Business Response plans and associated documentation are fit for purpose to be used to respond to a business impacting event and that the business areas across Barclays are prepared for such events.
The role holder will also report to the Head of Crisis Management (EMEA and Business Response Planning) for delivery of the crisis management programme in India, ensuring all crisis controls are adhered to and supporting senior regional stakeholders in crisis situations.

What will you be doing?

• Leading all phases of the Crisis Management Standard in India and ensuring that these are implemented as a consistent and consolidated set of processes which are exercised and reviewed on a regular basis. 
• Leading Barclays and its constituent Divisions and Business Units to develop and maintain the elements necessary for a robust Resilience and Crisis management capability. 
• Have a specific focus on supporting the Business Units across Barclays within India to maintain an internal crisis response mechanism that links to the Barclays-wide response requirements.
• Accountable for establishing and maintaining the Resilience and Crisis management structure, plans and associated facilities employed in the management of a crisis and business downtime. 
• Line Management responsibility for Resilience Team colleagues in India, supporting functional leads

.What we’re looking for:

• Significant experience of incident management in an operational environment and crisis escalation.

• Excellent communications skills with the ability to communicate effectively with all levels.
• Excellent facilitation and presentation skills.
• Excellent relationship management and influencing skills.
• Good analytical abilities and decision making capability, with a methodical approach sound judgement and close attention to detail.
• Good planning and organising skills.
• Good problem solving – developing creative, innovative and cost-effective solutions.
• Ability to work under pressure and to tight deadlines
• Knowledge of Resilience and crisis management theory (e.g. Command, Control and Coordination structures, crisis management communications, exercise management, etc.).
• Knowledge of operational incident and crisis handling processes 
• Sound understanding of resilience and recovery.
• Skilled in the conduct of threat assessments and handling ‘intelligence’ information.
• Sufficient familiarity with Technology, Physical Security, Information Security, Reputation Management and Real Estate to address specific risks and incidents in these areas
• Good planning and organisational skills (including assignment scoping, Terms of Reference definition, task allocation, monitoring/tracking)

Skills that will help you in the role:

• Bachelor Degree or International equivalent
• Strong background in managing Incident, Resilience and crisis management teams (financial or non-financial industry) 
• Understanding of Financial Technology and Risks
• Relevant professional qualifications or other relevant technical qualification such as MBCI etc.
• Experience of Incident and Crisis Management across a complex, global organisation with a wide variety of technologies.
• Experience of building effective Incident and Crisis management teams
• Experience across a wide variety of disciplines, including operations, facilities, IT, security and Resilience.
• Experience in the management of a crisis situation in a multinational organisation across global sites.
• Experience of working across a number of different cultures, and driving delivery across several countries.
• Experience of working with crisis communications teams in crisis situations
• Experience of managing multi-dimensional risks which can impact the financial services and create significant business impacts.
• Experience of running complex projects and completing them on target and to budget.
• Advanced analytical skills, able to draw out insight from across diverse data sources.
• Excellent verbal and written communicator, across diverse disciplines both internal and external to the organisation.
• The ability to understand and learn a wide range of topics to include a broad understanding of current events, economics, politics, and business news. 

• Strong self-motivation, adaptable and able to work under pressure

Where will you be working?
Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower 
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.