Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
- At Barclays, you play a crucial role as a Corporate Data Platform Modernization - Customer Experience Lead, shaping the future of customer experience journey across different business units. Your main objective is to enhance customer experience through effective communication and continuous improvement of Corporate Data Platforms. This entails establishing metrics to gauge customer experience, collaborating with teams to review and uphold Service Level Agreements (SLAs), and spearheading initiatives to enhance customer satisfaction and engagement.
To excel in this role, you need to possess the following key skills:
- Customer Communication: Establish and manage a clear customer communication model.
- Metrics and Measurement: Set up and analyze metrics to measure customer experience and usage effectively.
- Technical Proficiency: Advanced knowledge of IT Service Management frameworks (ITSB, ITSO, ITSI).
- Service Level Management: Engage with Run the Bank (RtB) teams to review and maintain SLAs.
- Collaboration: Strong collaboration skills to ensure the platform meets customer needs.
- Leadership and Stakeholder Engagement: Excellent leadership, communication, and presentation skills to engage with stakeholders of Director/Managing Director level.
- Technical Expertise: Understanding of complex data estates, modern tech stack, and architecture.
- Service Architecture: Experience in setting up service architecture involving multiple data applications, products, and services.
- Data Transformation: Managing complex data transformation initiatives.
- Customer Satisfaction Initiatives: Drive initiatives aimed at improving customer satisfaction and engagement.
- Continuous Improvement: Commitment to continuous improvement in customer experience and platform usage.
Highly Valued Skills:
- Decision making with active critical thinking.
- Graduate or postgraduate with relevant experience in the banking domain.
Your role location will be in Pune, IN.
Purpose of the Role:
You will lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering innovation, and aligning technical decisions with business objectives by collaborating with cross-functional teams.
Accountabilities:
- Lead engineering teams effectively to achieve project goals and meet organizational objectives.
- Oversee timelines, team allocation, risk management, and task prioritization to ensure successful solution delivery within scope, time, and budget.
- Mentor team members" professional growth, conduct performance reviews, provide actionable feedback, and identify improvement opportunities.
Looking to get Placed? Try our Placement Guarantee Plan
- Evaluate and enhance engineering processes, tools, and methodologies to increase efficiency and optimize team productivity.
- Collaborate with stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development.
- Enforce technology standards, facilitate peer reviews, and implement robust testing practices to deliver high-quality solutions.
Vice President Expectations:
- Advise key stakeholders on functional and cross-functional areas of impact and alignment.
- Manage and mitigate risks through assessment in support of the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls.
- Collaborate with other areas of work to support business activity and strategies.
- Create and implement solutions based on sophisticated analytical thought.
- Build trusting relationships with internal and external stakeholders to achieve key business objectives.
As a Barclays colleague, you are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,
Skills
Decision Making With Active Critical ThinkingBusiness AcumenStakeholder EngagementGraduateTechnologyMetricsIT Service Management FrameworksTechnical ProficiencyMeasurementDigitalPostgraduate With Relevant Experience In Banking DomainCustomer Satisfaction InitiativesData TransformationTransformationCollaborationService Level ManagementLeadershipService ArchitectureChangeCustomer CommunicationControlsRiskStrategic ThinkingTechnical ExpertiseIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Barclays is a British multinational universal bank, headquartered in London, England. Barclays operates as two divisions, Barclays UK and Barclays International, supported by a service company, Barclays Execution Services.
We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.
Important dates & deadlines?
Application Deadline
19 Oct 25, 12:36 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Corporate Data Platform - Customer Experience Lead
Share with
