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Job Description
Key Critical Skills Required For This Role Include
- Review and assess the quality and effectiveness of financial crime screening process and activities.
- Provide recommendations for process improvements and work with relevant teams to implement changes.
- Develop and maintain detailed documentation of quality control procedures.
- Ability to analyse data to identify trends, inefficiencies and areas for improvement.
- Proven experience as a quality control specialist or similar role in financial crime compliance.
- Strong understanding of financial regulations and crime prevention strategies.
- Excellent analytical and problem-solving skills.
This role is based out of Noida.
Purpose of the role
To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards.
Accountabilities
- Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process.
- Development and implementation of quality control procedures and controls to mitigate risks and maintain efficient operations.
- Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes.
- Development of reports and presentations on quality control performance and communicate findings to internal senior stakeholders.
- Monitoring of customer-facing colleagues performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.
- Execution of quality audits of the banks processes and operations, aligned to regulatory requirements and internal policies.
- Identification of industry trends and developments to implement best practice in quality assurance services.
- Participation in projects and initiatives to improve quality control efficiency and effectiveness.
- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
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- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others.
- OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.
Skills
Quality AssuranceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Barclays is a British multinational universal bank, headquartered in London, England. Barclays operates as two divisions, Barclays UK and Barclays International, supported by a service company, Barclays Execution Services.
We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.
Important dates & deadlines?
Application Deadline
12 May 25, 01:11 PM IST
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Senior Quality Control Analyst
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