Account Manager

About the role:
As a Gourmet Sales Account Manager, you will be the face of Barry Callebaut for our Gourmet brands, including Callebaut , Cacao Barry , Mona Lisa , and more. You will manage and grow relationships with customers in the artisan and professional chocolate segment including pastry chefs, chocolatiers, bakeries, hotels, restaurants, and distributors. Your mission is to drive sales growth, strengthen brand presence, and deliver best-in-class service.
Key responsibilities:
Account Management: Develop and manage a portfolio of gourmet customers and distributors, ensuring excellent service and sustainable growth.
Business Development: Identify and target new business opportunities within the artisan and professional segments.
Sales Execution: Achieve sales targets through effective planning, forecasting, and execution of commercial actions.
Customer Relationship: Build strong relationships with chefs, business owners, and decision-makers to promote our brands and drive loyalty.
Market Insights: Monitor market trends, customer needs, and competitor activities to inform strategy and innovation.
Training & Support: Collaborate with the Chocolate Academy and Technical Advisors to provide product training, demos, and marketing support.
Reporting: Provide accurate sales forecasts, activity reports, and customer insights to internal stakeholders.
About you :
Education: Bachelor s degree in Business, Sales, Hospitality, or a related field.
Experience: 3+ years of experience in B2B sales, preferably in foodservice, gourmet, or hospitality industries.
Passion: A passion for chocolate, pastry, and the gourmet food world is a strong plus.
Skills: Strong communication, negotiation, and presentation skills.
Mindset: Self-motivated, entrepreneurial mindset with a hands-on approach.
Languages: Fluent in English; additional languages are a plus.
Flexibility: Willingness to travel within the assigned territory.