Analyst - IT Product Support

Marsh is seeking candidates for the following position based in the Mumbai office:

As an SE or SSE Application Support you will be responsible supporting Policy management application and products of Marsh. You will provide support services related to Application/Batch Support, Environment Support, Release and Change Management

SE or SSE Application Support

What can you expect?

• Provide online application, product configuration and batch support


• Publish daily readiness report to stakeholders


• Analyze issues received by incident management portal and provide clarification, solution and workarounds for them


• Provide support to business queries including incident tracking and triaging


• Communicating SEV1 issues and upcoming production outage notifications to operations management leadership and respective groups


• Coordinating with third party vendors and other application owners as and when needed


• Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines


• Publish weekly/Monthly/Ad-hoc reports as per business need


• Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support


• Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for workarounds


• Provide QA support as part of unit, system and user acceptance testing


• Support admin activities like status reporting and metrics generation for stakeholders
  


• Support application audit, disaster recovery testing and Pen testing activities


• RCA on production issues and plan for permanent fixes


• Adhere to SLA’s and deliver projects on agreed timeline


• Experience in handling onshore stakeholders


• Identifying vulnerability and involve in patching activities


• Involve in documentation and compliance activities

What is in it for you?

• Standard MMC Salary Package


• Standard MMC Colleague Benefits


• Huge landscape to learn new technologies and apply your skills

We will count on you to:

• Understanding of any CCM tools for Document generation and management


• Programming skills with scripting language like Groovy


• Well versed in API Technologies –REST/JSON and SOAP/XML, and tools like Splunk, Postman, SoapUI etc.


• Good understanding of relational database concepts, Oracle PL/SQL



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  Must have Level 2 and Level 3 App Support experience on Java technology


• Knowledge of containers like Kubernetes


• Must have ITIL knowledge or certification


• Knowledge of bug tracking and source code management tools like Jira and bit bucket


• Ability to multi task and liaise with multiple stakeholders


• Excellent analytical, decision making and communication skills

What you need to have:

• 3-5 years of IT support and development experience


• BE/ BTECH/ MCA/ M TECH


• Good knowledge of JAVA,SQL & Spring Framework


• ITIL foundation

What makes you stand out?

• Insurance domain and experience


• Experience with any Scalar workflow tools


• Knowledge of Devops tools and processes