Front Office Manager

Were looking for a high-energy, customer-focused Front Desk Executive who can manage the front desk like a pro, ensure a seamless client experience, and support studio operations.

Youll be the face of the studio, responsible for creating a welcoming, premium, and efficient environment for every member and guest.

What Youll Be Responsible For

Front Desk & Client Interaction

• Greet and assist walk-ins, members, and guests with warmth and professionalism
• Handle inquiries (walk-ins, calls, WhatsApp, etc.) and convert them into studio visits
• Manage check-ins, bookings, and appointments smoothly
• Ensure a premium and personalized experience for every client

Sales Support & Conversions

• Assist in converting inquiries into memberships and trials
• Support the team in achieving daily/weekly walk-in and conversion targets
• Promote ongoing offers, packages, and services to clients

• Follow up with leads and maintain client communication

Studio Operations

• Manage front desk systems, scheduling, and basic reporting
• Coordinate with trainers and operations team for smooth daily functioning
• Maintain cleanliness, organization, and overall studio presentation
• Ensure all processes and SOPs are followed at the front desk

Client Experience & Retention

• Build strong relationships with members
• Handle basic concerns and escalate issues when needed
• Ensure high client satisfaction and service standards
• Maintain a friendly, energetic, and positive environment

Who Should Apply (Requirements)

• Minimum 1 year of experience

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  in:
• Front desk / operations / customer-facing roles OR
• Sales support/hospitality / retail roles
• Strong communication skills (confident, clear, and well-spoken)
• Presentable, polished, and customer-facing personality
• Basic sales understanding with willingness to learn conversions
• Comfortable working in a fast-paced, target-driven environment
• Good organizational and multitasking skills

Location Requirement (Mandatory)

• Must be based in Mumbai (Juhu/Bandra or nearby areas preferred)
• On-ground, full-time presence required at the studio

Joining Requirement

• Immediate joiners preferred