Patient Calling Specialist - Collections And Resolutions

Company Description

At BeeperMD, we provide free at-home urgent care and COVID testing services to ensure everyone has access to quality healthcare. Our clinicians come to you for diagnoses and testing for illnesses like Covid-19, flu, strep, and RSV and can send prescriptions directly to the company.

About the Role:

We are seeking a highly motivated and experiencedPatient Calling Specialistto join our US Healthcare Revenue Cycle Management team. In this role, theagent will be responsible forpost-billing communication with patientstocollect outstanding balancesand resolveaged accounts receivable (AR)issues related to

Key Responsibilities:

• Make outbound calls to patients to discuss outstanding invoices and secure timely payments.
• Educate patients on their billing statements, insurance coverage, and payment options.
• Investigate and resolve accounts that are delayed due to coverage issues (e.g., coordination of benefits, eligibility denials).
• Collaborate with internal teams (billing, coding, AR follow-up) to ensure accurate resolution of patient accounts.
• Document all interactions and follow-up actions in the patient management system.
• Maintain HIPAA compliance and handle all patient data with strict confidentiality.

Required Skills & Qualifications:

• 2 to 5 years of experience inUS healthcare RCM, specifically inpatient collections and AR follow-up.
• Strong understanding of insurance terminology and common coverage-related denials.
• Excellent communication and negotiation skills with a patient-centric approach.
• Experience with EMR/EHR and billing systems (e.g., Epic, Athena, NextGen, etc.) is a plus.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and problem-solving skills.