Technical Support Analyst

About The Company
Elliott Davis is a renowned professional services firm dedicated to delivering comprehensive accounting, consulting, and advisory services to a diverse range of clients. Established with a commitment to excellence, integrity, and innovation, the firm has built a reputation for providing tailored solutions that meet the unique needs of each client. With a focus on fostering a collaborative and inclusive work environment, Elliott Davis emphasizes continuous growth and development for its team members. The companys core values center around doing the right thing, serving others, mutual respect, always improving, and maintaining high-quality standards. As a forward-thinking organization, Elliott Davis leverages the latest technology and industry best practices to ensure clients receive exceptional service and innovative solutions that drive success.
About The Role
We are seeking a dedicated IT Support Specialist to join our dynamic team at Elliott Davis. This role is pivotal in maintaining the integrity and efficiency of our internal technology infrastructure. The successful candidate will be responsible for providing technical support to our staff, managing hardware and software issues, and ensuring seamless operation of our IT systems across multiple office locations. This position offers an excellent opportunity for individuals passionate about technology and customer service to contribute to a reputable organization that values innovation and continuous improvement. The role requires a proactive approach, excellent communication skills, and the ability to troubleshoot a wide range of technical issues effectively. As part of our IT team, you will collaborate closely with various departments to support their technological needs and ensure optimal performance of all IT assets.
Qualifications
The ideal candidate will possess a bachelors degree in Information Technology or a related field, with 1-2 years of professional experience in IT support or a similar role. Prior experience in technical customer service is highly desirable. Familiarity with Active Directory, workstation imaging, Microsoft System Center, and virtualization platforms such as VMware is essential. Basic knowledge of PowerShell scripting, networking concepts, and cloud technologies will be considered an advantage. Candidates should demonstrate a proactive mindset, capable of independent planning and goal achievement. Strong communication skills, both written and verbal, are necessary to effectively interact with team members and clients. Additionally, the candidate should have a good understanding of cybersecurity and compliance practices, along with analytical and critical-thinking skills to develop innovative solutions. The role requires the ability to work independently and collaboratively within a team environment, with a full-time in-office presence and limited remote work flexibility after the initial training period.
Responsibilities

• Maintaining, repairing, and troubleshooting laptop hardware and software packages, including mobile devices such as Android and iPhone, to ensure optimal performance and minimal downtime.
• Loading workstations for new hires, including setting up desks and offices with the necessary hardware and software configurations.
• Creating detailed documentation and user guides to assist end-users in operating various hardware and software platforms effectively.
• Managing and maintaining the firms internal IT ticketing system to ensure timely resolution of technical issues and support requests.
• Collaborating with firm members to address technical inquiries, debug issues, and provide strategic recommendations for system improvements.
• Providing troubleshooting and resolution support for trouble tickets across the firms locations, including phone support, remote assistance, and onsite support as needed.

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  Documenting procedures, best practices, and technical processes to streamline support operations and knowledge sharing.
• Offering technical support and resolution for video conferencing devices and related functionalities to facilitate effective communication within the organization.
• Managing IT assets issuance, returns, inventory tracking, and documentation to maintain accurate records and accountability.
• Coordinating with Original Equipment Manufacturers (OEMs) for technical resolutions, hardware repairs, and maintenance activities to ensure system reliability.
  

Benefits
Elliott Davis offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. Benefits include competitive salary packages, health insurance, retirement plans, paid time off, and opportunities for continuous learning and development. We foster a collaborative work environment that encourages innovation, recognizes achievements, and promotes work-life balance. Our commitment to employee development is reflected in ongoing training programs, mentorship opportunities, and a culture that values diversity and inclusion. Working at Elliott Davis means being part of a supportive team dedicated to making a positive impact on clients and communities while advancing your career in a dynamic and engaging environment.
Equal Opportunity
Elliott Davis is an equal opportunity employer committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic under applicable law. We believe in providing equal employment opportunities and creating a work environment where all employees can thrive and succeed. We are dedicated to promoting diversity, equity, and inclusion at every level of our organization and encourage applications from candidates of all backgrounds.