Customer Care !! Voice!! International Domestic Call Centre

Roles and Responsibilities

InternationalDomestic Call Centre Email/Chat/Voice

About the Role

We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority.

Responsibilities

• Manage inbound calls, chats, and emails.
• Manage tickets and update customer information in the database during and after each call.
• Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Act as a liaison between the delivery team, customers, and vendors.
• Engage in problem-solving and process improvement.
• Develop strategies to ensure judicial usage of resources and timely delivery.
• Manage KYC and documentation of customers for smooth order processing.

. NO target based calling

Desired Candidate Profile

Domestic and International call Canter

WhatsApp number

Call 9781021114

No Fees

Age Limit 18 to 32

12th or Graduate any degree or diploma can apply

Perks and Benefits

Salary 15000 to 35000 and incentive 1 lakh