Customer Support- Lifecycle Management (US Shift)

About Us:

At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners!We are changing the way math is learned and are blossoming into India&aposs leading math education company, positively impacting students across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across this globe, and enable our students to pursue careers in Stem Fields, Coding, Analytics, AI and much more by ensuring their core math fundamentals are strong

About the Founder & CEO - Neelakantha Bhanu

Neelakantha Bhanu Prakash is the world&aposs fastest human calculator and Indias mental math Olympic Gold Medalist. Alongside holding four world records and 50 Limca book records, Mr.Bhanu is also a TEDx speaker and educator. He believes that the skill he has been gifted with can be passed on and taught using the right methodology and initiates in the same direction. Giving his vision of completely eradicating Math phobia a headstart Mr.Bhanu has led numerous projects for developing Arithmetic skills in students across the globe.

He has addressed audiences across 23 countries at the CommonWealth Conclaves, Future city Summits, ISB, IITs, and Multiple other global institutions and meets about the importance of Arithmetic learning in the overall development of a child.

Company Name- Bhanzu formerly (Exploring Infinities).

Website-https://www.bhanzu.com/

Location

Role- Customer Support (Night Shift)

Roles and Responsibilities:

1. Act as a single point of contact and be the face of Bhanzu support for the customers.

2. Respond to customer queries in a timely and accurate way, via phone, email or chat.

3. Proactive outbound calling to build rapport with the customers.

4. Identify customers needs and requirements and propose suitable solutions quickly and

efficiently by coordination with cross-functional teams.

5. Follow-up with customers to ensure their issues are resolved.

6. Build and maintain long-lasting relationships with existing customers.

7. Maintain a deep knowledge of company products and services.

Requirements:

1. Degree in management, marketing, communication, or a similar field.

2. Experience as a relationship manager, in customer service, or a similar role.

3. Proficiency in Microsoft Office, CRM software and use of ticketing systems.

4. Excellent written, verbal skills and interpersonal skills.

5. Good conflict resolution and problem-solving skills.

6. Ability to multi-task and display patience when handling tough cases.

Note :

1) Immediate joiners required

2) It&aposs Individual contribution role