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Job Description
- The key responsibilities for this role include:
- Handling inbound and outbound communication via calls, emails, messages, or chat with customers and vendors.
- Preparing and sharing accurate quotes, including pricing, taxes, and product details, as per customer requirements and company policies.
- Actively following up with interested customers or prospects to assist in converting inquiries into confirmed orders.
- Collecting and verifying lead information for lead generation clients.
- Sharing qualified leads with the relevant team and following up on shared leads when required.
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- Maintaining records and updating work status using tools like Excel or CRM software.
- Coordinating with internal teams, including logistics, accounts, and product, to ensure smooth order processing and customer satisfaction.
This is a full-time position with a day shift and fixed schedule. The preferred education level is Higher Secondary (12th Pass), and proficiency in English and Hindi is preferred. The work location is in person.,
Skills
Customer SatisfactionLogisticsOrder ProcessingCustomer ServiceTeam CollaborationFollowUps Lead ConversionQuotation PricingClient SupportCustomer CommunicationReporting DocumentationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
10 Oct 25, 05:21 PM IST
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