Customer Service Representative (CSR)

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 8 months ago
1-5 years
All India
Work from Office

Posted: 8 months ago
|
Applicants: 85+
Job Description
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Job Description

    The key responsibilities for this role include:
    - Handling inbound and outbound communication via calls, emails, messages, or chat with customers and vendors.
    - Preparing and sharing accurate quotes, including pricing, taxes, and product details, as per customer requirements and company policies.
    - Actively following up with interested customers or prospects to assist in converting inquiries into confirmed orders.
    - Collecting and verifying lead information for lead generation clients.
    - Sharing qualified leads with the relevant team and following up on shared leads when required.

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    - Maintaining records and updating work status using tools like Excel or CRM software.
    - Coordinating with internal teams, including logistics, accounts, and product, to ensure smooth order processing and customer satisfaction.
    This is a full-time position with a day shift and fixed schedule. The preferred education level is Higher Secondary (12th Pass), and proficiency in English and Hindi is preferred. The work location is in person.,

Skills

Customer SatisfactionLogisticsOrder ProcessingCustomer ServiceTeam CollaborationFollowUps Lead ConversionQuotation PricingClient SupportCustomer CommunicationReporting Documentation

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Important dates & deadlines?

Application Deadline

10 Oct 25, 05:21 PM IST

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Customer Service Representative (CSR)

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