Product Manager UX Research

Product Manager UX Research
Location: Rosemead, CA Hybrid
Long term contract

The Product Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role runs discovery, maps cross-channel journeys, identifies constraints, and produces the Discovery Packet required for IT to provide accurate estimates and for leadership to make investment decisions.
This is a hands-on discovery and research role, not a delivery role and not a people-management role.
Key Responsibilities:
Strategic Discovery & Problem Framing
Convert vague business problems into fully defined opportunities with customer + business + regulatory framing.

Produce shovel-ready? Discovery Packets to support IT estimation, capital requests, and strategic prioritization.
Works with the Senior Manager of Product to create ROI models (when needed)
Translate scattered backlog into strategic themes.
Research & Validation Leadership
Lead customer research: interviews, usability tests, concept validation, and prototype creation/feedback.
Leverage call center data, QM analytics, and operational insights to validate root causes.
Works with Senior Manager of Product to identify regulatory constraints affecting the solution space.
Product service blueprints, journey maps, business rule definition and low-fidelity prototypes.
Stakeholder & Scope Management
Aligns with Domain PMs to understand end-to-end journey impacts and constraints early.
Works with Domain PMs to define MVP boundaries and ensure IT estimates are based on realistic, validated scope.
Ensure all discovery artifacts are aligned before transitioning work to estimation or execution.
Required Skills/Attributes
Qualifications
5+ years in Discovery, UX Research, Product Strategy, and Service Design
Strong skills in blueprinting, journey mapping, and early-stage prototyping
Ability to translate user needs and operational insights into business value.
Strong synthesis, facilitation, and problem-facing capabilities.