Quality Assurance Analyst - NCino / Salesforce Testing

About the Role :
We are seeking a skilled QA Analyst with hands-on experience in nCino, Salesforce, and preferably Mambu, to support our evolving lending technology landscape.
The ideal candidate will take ownership of the quality assurance and testing processes across both platforms, ensuring enhancements, integrations, and transformations are delivered reliably and efficiently.
Youll play a critical role in a fast-paced environment where both incremental change and large-scale transformation coexist.
Key Responsibilities :
nCino / Salesforce Testing :
Test enhancements and modifications to nCino including :
- UI changes

- Automations and workflows (often in sync with integration upgrades)

- Report changes and field updates

- Mandatory changes due to Salesforce or nCino feature deprecations
- Perform detailed analysis and regression testing for each nCino release.
- Define UAT scripts in collaboration with change requesters and business users.
- Facilitate and manage user sign-off for report/field changes.
- Use FullCopy environments for testing as required.
Mambu Testing and Support :
- Investigate and troubleshoot Mambu-related bugs, mostly on a loan-by-loan basis.
- Support and test config changes for product updates (e.g., settlement accounts, base rate changes, direct debits).
- Create and standardize test scripts and scenario/edge case testing as Mambu evolves with new product rollouts.
- Coordinate with IT (e.g., via Entra) to manage sandbox access and environment control.
Wider Transformation Projects
- Define and execute end-to-end test strategies across integrated systems (e.g., KYC tools, Automated Valuation Models).
- Maintain detailed documentation, manage QA processes, and ensure traceability from requirements to delivery.
- Reduce reliance on SMEs by proactively managing test script creation and execution.

- Contribute to a continuous improvement mindset in testing methodology and delivery quality.
Required Qualifications :
- 3-5+ years of QA experience in financial services or lending platforms.
- Proven experience with nCino and Salesforce testing.
- Familiarity or working experience with Mambu preferred.
- Experience with manual testing, UAT coordination, and regression testing.
- Comfortable creating and managing test plans, scripts, and traceability matrices.
- Ability to work independently with minimal SME input.
Desirable Skills :
- Understanding of lending lifecycle and workflows (retail or commercial lending).
- Familiarity with test management tools (e.g., JIRA, TestRail, Zephyr).
- Strong communication and stakeholder engagement skills.
- Basic understanding of integration testing and APIs.
- Experience in working within Agile delivery teams.