Training And Growth Manager

Hey there! Were Black Sheep Coffee UAE, originally from London and now leading the Robusta coffee revolution in the MEA globe showing Europe-Africa. We expanded to Dubai and Abu Dhabi, and were not stopping there. Our mission? To rid the world of average, boring coffee! rocketsparkles
Were looking for a creative and energetic Training and Growth Manager to help us continue our expansion and keep the momentum going.
Ready to #LEAVETHEHERD and take charge of our marketing efforts? Come join us and make a real impact! glowing starhot beverage
What Youll Do
Training & Development:

• Design, implement, and oversee training programs for employees at shop levels.
• Develop structured onboarding programs to enhance new hire readiness.
• Conduct skills assessments and identify training gaps to create tailored learning solutions.
• Deliver hands-on training sessions, workshops, and coaching programs.
• Establish performance benchmarks and ensure continuous improvement through training.
• Create and manage e-learning initiatives, training manuals, and SOPs.
  

Employee Growth & Development

• Develop career progression plans and individual development programs.
  
• Implement mentorship and leadership programs to foster internal talent growth.
  

Operational Excellence

• Work closely with operations and HR to align training programs with business objectives.
• Support store managers and team leads in optimizing workforce efficiency through skill development.
• Monitor employee performance and provide actionable feedback for improvement.
  

Performance Measurement & Reporting

• Establish KPIs to measure training success and employee performance improvement.
• Analyze training impact on business performance and suggest data-driven improvements.
• Provide regular reports to senior management on training initiatives and employee development progress.
  

What You Need

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• Bachelor’s degree in Business Administration, Human Resources, Organizational Development, or related field.
• 3 to 5 years of experience in training or learning & development
• Strong facilitation, coaching, and mentoring skills.
• Excellent communication and interpersonal skills.
• Knowledge of training software and e-learning platforms
• Ability to assess employee performance and provide constructive feedback.
• Proven track record of creating impactful training programs.
• Strong analytical skills and experience in measuring training effectiveness.
  

Preferred

• Experience in hospitality in managerial or operational roles
• Certification in training methodologies or instructional design (e.g., CIPD, ATD, or equivalent).
• Experience working in fast-paced and high-growth environments.
  

Join our dynamic team at Black Sheep Coffee UAE and be part of a brand that celebrates coffee with passion and professionalism. Apply now and take your career to the next level with us! rocketglowing star