Director - Fraud Operations - Digital Banking/Lending/Card Frauds

Experience - Role Requirement
- 15+ years of experience in financial services Operations with a focus on Fraud - Digital banking Fraud, Lending Fraud and Card frauds
- Strong leadership and supervisory skills with a passion for preventing fraud and mitigating risks
- Significant people leadership experience; 10+ years in people management directly managing Fraud Operations teams (Ideally with a Multi-National bank / GCC space)
- Proven experience building and scaling large teams as a leader of other managers
- Excellent verbal and written communication skills for executive audience, including strong data presentation/visualization skills,
- Strong interpersonal skills with the ability to clearly articulate complex issues / concepts to peers and management
- Experience in regulated financial services, with review of such activities as payments, disputes, chargebacks, AML, and compliance frameworks such as KYC/CIP
- In-depth knowledge of the financial services/banking regulatory environment.

- Demonstrated ability to work effectively with individuals with diverse backgrounds and positions
- Ability to influence and establish relationships with key stakeholders
- Track record of driving change and achieving results
- Experience in an Operations environment and understand the complexities of cross functional processes
- Understand of Fraud and Scams typologies and fraud prevention strategies to mitigate the risks to the banks and its customers.
- Broad Operations and system knowledge across multiple disciplines
Role responsibilities & Accountabilities
- The role responsible for coordinating all day-to-day activities for fraud prevention and detection within Operations and supporting the business in Australia.
- Balance the increasing threat of fraud throughout the industry with the growing needs of the bank and customers.
- Work in close collaboration with the Product, Operations and Technology teams to ensure fraud prevention on the online banking platform, as well as to build automation to scale the Fraud Operations function.
- Feedback loop with the onshore Fraud Operations team to ensure improve the detection of fraud
- Partner with other business lines and operations teams in the bank and work closely with internal Compliance and Risk teams.
- Establish and track KPIs for Fraud Operations including a daily understanding of queue sizes, loss trends, and other dashboards to adjust the team priorities in real time.
- Ensure operational excellence through process and controls design, procedure adherence, and quality assurance.
- Enhancing operational excellence and increasing efficiencies through business process improvement and automation
- Oversee day-to-day operational fraud reporting; provides subject matter expert input into consolidated line of business management.
- Report on fraud team performance to senior executive leadership on a regular cadence.
- Focus on identifying, investigating, and preventing fraudulent applications, identity theft, fraudulent transactions and money laundering.
- Ensure optimal operation of the Fraud department including overseeing volume monitoring, quality assurance, organization and workflow design, hiring, scheduling, training, coaching and on-the-job assistance to members of Fraud Operations teams in India.