Head - IT Infrastructure Operations

Description:

Capabilities, Experience & Qualification Requirements:
- To manage and oversee the teams responsible for delivering the firms Infrastructure Operations, including Midrange, Storage, DNS, Windows Compute, Virtualization platforms, and Automation platforms
- Responsible for managing the firm and 3rd party teams to deliver exceptional Run and Build services for all in-scope services.
- Accountable for service outcomes, operational plans, and financial budgets, and ensures services align with the agreements, and that resource unit consumption optimization and capacity management occur.
- Responsible for proactively managing hardware, software, and global agile model headcount reductions in line with cloud migrations, decommissioning programs, and automation of functions.
- Actively review the line of business to identify and deliver productivity initiatives to exceed our budget reduction targets. Partner with the Head of Infrastructure Delivery Services to provide actionable insights via data/reports that identify and track when these initiatives will be delivered, and the benefits realized.
- Responsible for identifying where work can be automated to deliver headcount reductions or efficiencies. Provide regular reporting on these reviews, agreed next steps, and timelines for execution.
- The role is both a trusted & strategic advisor to the executive & mentor to the technology service teams
- Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process/procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
Essential capabilities:

- Strategic and outcomes-focused mindset
- Excellent operational management
- Aligns & Executes
- Decisive with high decision Quality
- Commercial Acumen
- Stakeholder Management
- Cultivates Innovation
- Broad Infrastructure domain knowledge
- Broad Cloud and automation knowledge
Other capabilities:

- Develops and maintains a broad perspective; understands and considers issues in the context of overall business strategies
- Ability to understand business/operational problems and translate them into solutions
- Strong financial modelling and business case creation skills
- Strong technical and business communication skills are essential
- Ability to facilitate cross-platform collaboration
Experience:

- 20+ years of experience
- Managing and delivering complex programs containing multiple streams.
- Extensive experience in managing the operational delivery of vendors to Bank business units
- Experience in developing business case justification and managing benefits realisation.
- Building, leading and managing teams, including matrix team members
- Contract & vendor management
- Strong communication/relationship skills across the breadth of stakeholders, including Senior Executive
Qualification Requirements:

- Ideally, tertiary qualified with a Degree in Business or Technology and a preference for post-graduate qualifications, or demonstrable industry experience
Key Accountabilities:

- Promote and improve the maturity of the engineering and operational practices across the in-scope landscape.
- In collaboration with Infrastructure Architecture, make design and technology decisions related to the supported systems.
- Drive delivery prioritization and related decisions in line with Infrastructure, ET and business requirements.
- Drive delivery prioritization and related decisions in line with Infrastructure financial objectives, roadmap and committed business outcomes.
- Directly accountable for a team of Infrastructure engineers/consultants and vendor-supplied resources.
- Management of the commercial and operational performance of the teams, including 3rd party resources.
- Develop and deliver on productivity initiatives to ensure alignment with financial requirements.
- Support Vendor and 3rd party technology provider discussions, including Commercial and Performance forums.
- Key interface between Bank Domains and vendor organizations, responsible for representing the broader banks requirements and interests to partner organizations.
- Operational/expenditure management of supported systems ensures service obligations are met within the budget envelope.
- Leadership of team members, including hiring, coaching, mentoring, developing and promoting resources.
- Maintaining strong relationships with key stakeholders.
Commercial & Finance:

- Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to the role; and escalate events, issues or breaches as they are identified.
- Cost Management - Oversee financials to ensure plan achievement and lead cost reduction via productivity initiatives/cost take-out
- Maximize automation leading to minimum manual involvement across Critical & Complex Platforms
- All commercial and service obligations are met, with exceptions managed within acceptable timeframes.
- Ability to demonstrate exceptional leadership and direction of diverse and matrixed teams