Operations Supervisor

Bleach International is seeking a dynamic and enthusiastic Operations Lead who is open to relocate to our head office.

Summary

An Operations Lead is a professional who ensures that everything runs smoothly from one day to another. He maximizes processes and procedures while meeting customer expectations in terms of cost-effectiveness

Duties and Responsibilities

1-Operational Management:

• Supervise, schedule, and coordinate cleaning staff across multiple sites.
• Monitor daily operations to ensure quality service delivery and compliance with safety standards.
• Conduct regular site visits to inspect performance and resolve issues.
• Handle logistical requirements including supplies, uniforms, tools, and transportation.
• Track attendance, performance, and enforce company policies among the workforce.
• Manage documentation such as time sheets, job orders, and incident reports.

2-Team Supervision:

• Lead, train, and support blue-collar workers, ensuring proper onboarding and continuous development.
• Maintain high team morale and resolve conflicts or issues as they arise.
• Ensure workforce discipline and professional conduct on client premises.

3-Sales & Client Relations:

• Participate in client meetings to understand service requirements and provide tailored solutions.
• Support the sales team in developing proposals and quotations for potential clients.
• Identify upselling opportunities and promote additional services to existing clients.
• Assist in building and maintaining strong relationships with customers to ensure satisfaction and retention.

Performance Standards

1.Client Satisfaction, Retention

2.Proper Planning

3.Leadership efficiency

4.Budget Control

5.Accurate data analysis and presenting

Required Knowledge and Experiences

Experience (2-5) years

Proven experience in operations, preferably in a cleaning, facilities management, or similar industry.

Experience supervising blue-collar teams is a must.

Strong organizational and problem-solving skills.

Excellent communication and interpersonal abilities.

Basic knowledge of sales and customer service principles.

Ability to work under pressure and handle multiple tasks efficiently.

Valid drivers license.

Education

- Bachelor degree in Operation Management , Business Administration

Engineering, or any related.

Personal Skills

Excellent communication skills

Ability to lead teams and make decisions

Diplomatic, Analytical,

Technical Capabilities, Safety Management

Ability to work under stress

Ability to work in a team work and in a multi task environment

Excellent reporting style and organizational knowledge.

Deadline-Oriented

Working knowledge of management software programs and CRM

Attention to Details

Ability to communicate in more than one language