Service Delivery-Pune

Key Skill-set/ Competencies
>Knowledge of products (UCPG)
>Technical knowledge about Service offerings and Channel Management
>Vendor & business associates/ Dealer management
>Knowledge of Revenue Generation (AMC, Spare parts)
>Excellent Communication & Presentation skills
>Interpersonal and negotiation Skills

> Regular review of open complaints and ensure response time and its closure as per SLAs
> Achieve Revenue generation targets.
> Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.
> Maintain Customer i-base hygiene and regularly update end user data in system
> To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.
> Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.
> Competitors and market feedback on time to HQ.
> System and process implementation at all channel partners