Operations Manager

About Us:

Bluetik Social is a dynamic digital marketing agency helping brands grow through innovative, result-driven strategies. We are expanding and looking for an Operations Manager who can streamline processes, ensure timely delivery, and help scale our operations efficiently.

Role Overview:

The Operations Manager will oversee the day-to-day operational activities, manage cross-functional workflows, optimize resource allocation, and ensure high-quality project delivery for clients. You will work closely with the leadership team to implement best practices, drive operational efficiency, and support business growth.

Key Responsibilities:

• Manage and oversee the agencys operational processes across departments (Content, Creative, Ads, Client Servicing, Strategy).
• Plan, organize, and monitor project timelines, deliverables, and resources to ensure deadlines and quality standards are met.
• Maintain and optimize project management tools.
• Develop, document, and continuously improve Standard Operating Procedures (SOPs) for each team.
• Lead Daily, weekly operations meetings and team stand-ups to monitor progress and address bottlenecks.
• Monitor project profitability, resource utilization, and budget adherence.
• Collaborate with Account Managers to ensure client expectations are managed and met.
• Support talent management onboarding, workload distribution, performance monitoring.
• Drive operational reporting deliverables tracking, KPIs, and weekly/monthly dashboards for leadership.
• Identify process gaps and inefficiencies and implement solutions to optimize workflows.
  
• Coordinate with finance for timely billing, invoicing, and vendor management.
• Ensure a high-performance culture by motivating teams, resolving conflicts, and fostering collaboration.
• Handle Client meetings and onboarding

Skills & Qualifications:

• Bachelors degree (MBA or related post-graduation is a plus).
• Experience in operations management, preferably in a marketing agency or digital services company.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficient with project management tools (Asana, Monday.com, Trello, etc.).
• Deep understanding of digital marketing processes (content production, paid ads, SEO, design workflows, campaign execution).
• Data-driven mindset with ability to use KPIs to drive decisions.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Problem-solving and critical thinking abilities.

• Leadership role in a fast-growing digital marketing company.
• Opportunity to drive real impact on scaling operations.
• Collaborative, growth-focused work culture.
• Competitive salary, performance bonuses, and benefits.
• Continuous learning and development opportunities.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Work Location: In person, Kochi

Application Deadline: 05/05/2025