85+ Applicants
Posted: 2 months ago
2-5 years
Thane
work from office
Posted: 2 months ago
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Applicants: 85+
Job Description
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Job Description
Role & responsibilities
- Manage and oversee daily customer service operations.
- Lead, train, and mentor the customer support team.
- Handle customer escalations and ensure timely resolution.
- Coordinate with design, sales, and project teams to ensure smooth project delivery.
- Monitor service metrics (response time, resolution time, CSAT).
- Develop and implement customer service policies and procedures.
- Collect and analyze customer feedback to improve service quality.
- Ensure consistent and professional communication with clients.
- Prepare service performance reports for management review.
Preferred candidate profile
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- Bachelors degree
- Minimum 2.5 years of experience in customer service management
- Excellent communication and problem-solving abilities.
- Experience handling customer escalations and conflict resolution.
- Proficiency in CRM tools and MS Office.
Skills
Escalation ManagementComplaint ManagementCustomer ServiceCustomer Service ManagementServicingComplaintsEscalationsManagementCustomer SupportOperationsService ManagementService OperationsCustomer Service OperationsCustomer ServiceCustomer Service ManagementDeliveryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Ours is an mission driven, efficient and diligent firm. We produce the best output by rational and optimal utilization of resources, hence every penny you pay matters. We produce great designs and deliver great quality. The best part is we do not outsource the designs, but manufacture it in our factory. Also, not to forget, our employees are the core strength of the organization. we choose the best, who deliver the best. :) With an experience of designing more than 220+ happy homes, in a span of two years, we are moving ahead with great pace.
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Important dates & deadlines?
Application Deadline
27 Apr 26, 05:59 PM IST
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