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Job Description
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, well help you in advancing your skills and career. Here, youll be supported in progressing - whatever your ambitions.
The core objective of this role is to support the India customer care team and maintain the goals and objectives of the function.
Location: Gurugram
. In-depth knowledge of Order Management, Customer Care, supply chain including capital equipment services for both channel partners as well as direct customers.
. Address customer queries and concerns effectively for both channel partners as well as Sales team. Deals efficiently with day-to-day operational issues.
. Collaborate with Supply Chain, Commercial, Finance and Warehouse and ensure optimum utilization of logistics along with customer satisfaction.
. Data reporting and analysis for multiple stakeholders.
. Escalation management and prepare root cause analysis in case of incidents. Identify and implement corrective and
. preventive measures.
. Adherence to agreed SLAs and KPIs along with monthly/weekly as per the schedule.
. Audit support for both internal and external audits.
. Drive process improvement and identify opportunities for automation and enhanced customer experience.
. Agile mindset with ability to adapt as per the evolving business requirements and customer needs.
. Ensure updating of DTPs and SOPs on a regular basis with compliance to global standards and procedures.
. Must be flexible whenever required and be ready for extended support during month / quarter end
Requirement
. Minimum education level: University (Bachelors Degree)
. Minimum 3-6 years of experience in Customer Service and working with order-to-cash processes, ideally in the Medical Devices/Medical Technology sector (or similarly regulated industry, e.g. Pharmaceuticals, etc.)
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. Excellent interpersonal and communication skills with a customer-centric mindset
. Highly organized
. Ability to manage a complex workload in matrixed environment.
. Willingness to learn, grow and develop.
. Business fluency in English - written and verbal is non-negotiable
Requisition ID:627033
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life byprovidinga broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological,neurologicaland urological diseases and conditions. Learn more at and follow us on .
Skills
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About Company
Boston Scientific is a leading innovator in the medical device industry, dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. The company focuses on developing high-quality products and technologies that address a wide range of health conditions, including heart disease, neurological disorders, digestive diseases, and chronic pain conditions. With a commitment to enhancing patient care, Boston Scientific operates across multiple countries, providing clinicians with state-of-the-art tools that enable better diagnosis, treatment, and outcomes for patients. The culture of innovation and excellence at Boston Scientific drives its mission to push the boundaries of what is possible in medical science and technology.
A Boston Scientific career offers professionals the chance to be part of a dynamic and impactful organization. Those who pursue a Boston Scientific career are joining a team that is passionate about making a meaningful difference in people's lives through medical innovation. The company values diversity, inclusion, and the professional development of its employees, offering numerous opportunities for growth and advancement within the organization. Boston Scientific is committed to supporting its employees' career aspirations through continuous learning, mentorship programs, and a collaborative work environment that encourages innovation and excellence. This focus on employee development and engagement ensures that a Boston Scientific career is not just a job, but a journey of professional and personal growth, contributing to the company's goal of providing high-quality care and improving patient outcomes worldwide.
Important dates & deadlines?
Application Deadline
30 Jun 26, 06:01 PM IST
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