Lead SIP Engineer - Contact Center

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Job Summary
The core engineer uses code to connect data from back-end systems to a variety of endpoints and process data for financial systems. May create domain APIs for service engineering. An engineer is responsible for understanding business problems, designing, developing, configuring, testing, and deploying software to provide the solution. Engineers most often use Agile techniques and are a part of a larger, cross-functional team. Depending on the team, an engineers responsibilities may be building pipelines, building test strategy, building cloud environments to be used in part of the development processes. The engineers responsibility is to ensure the delivery of the software is high quality and automated as much as possible.
Distinction: Distinction: Dialer This engineering position is a subject matter expert in multi-channel communications platforms, specifically Alvaria (Noble Contact Center) and advanced experience in configuring, deploying, monitoring and supporting distributed systems. An advanced knowledge of technical troubleshooting, ability to resolve front-line issues, and provide detailed information for escalated troubleshooting. Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges or Linux Server Administration and scripting knowledge (Python, Perl, Bash or similar). The engineers responsibility is to ensure the delivery of the software is high quality and automated as much as possible.
Essential Job Functions

• Utilize the software development lifecycle to implement technology solutions that create and enhance applications. Inspect, analyze, and translate functional and non-functional requirements into technical design, application code, and configuration parameters. Produce design specifications, including screen layouts, graphical user interfaces, and printed outputs developed for self and others. Convert technical design and specifications into functioning components through the development of application code and configuration. Provide technical on-call support as defined within team and role expectations.
• Create and execute unit tests to ensure issues are proactively identified within the software development lifecycle. Analyze code to identify causes of errors and defects. Remediate known errors within development and production support contexts. Review application code for self and others. Define, support, and enforce code standards and guidelines relevant to the applications and technologies being supported. Estimate and size work based upon high-level requirements. Continuously improve applications and processes with a focus on quality, efficiency, and user experience.
• Cultivate relationships across roles and organizations to maximize collaboration, partnership, and efficiency. Provide peer coaching and feedback formally and informally. Request and utilize feedback to foster personal development.
• Expectation is to be proficient in at least two and ideally three programming languages (e.g. COBOL, Java) and develop or maintain at least three application.
• Work autonomously, providing technical supervision to peers while demonstrating appreciable business knowledge within the general financial services and marketing domains. Strive to influence the team to generate support to achieve desired business outcomes.
  

Reports To
Technology Head of Engineering
Direct Reports
None
Working Conditions/ Physical Requirements
Normal office environment, some travel may be required.
Minimum Qualifications

• Bachelors Degree or equivalent experience in Information Technology, Computer Science, Computer Information Systems, Software Engineering, Mathematics, Statistics, or related area
• 8+ years of related work experience
  

Preferred Qualifications

• Bachelors Degree in related field
• Seven or more years of experience in related field
  

Knowledge, Skills And Abilities

• Agile Development Process, Principles & Methodologies
• Business Acumen and Problem Solving
• Continuous Improvement
• DevOps Tools & Practices
• COBOL, Java, C#, .net, Ruby, PHP, etc.
• Azure (or AWS equivalent): App Service, Functions, Databricks, Logic Apps, SQL server, CosmosDB
• Has demonstrated basic knowledge of at least one in-demand programming language

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• Has demonstrated knowledge in one layer of the solution stack (e.g., front-end, services)
• Alvaria, Noble Contact Center, multi-channel communications, predictive dialer
• Linux, application performance monitoring, batch systems management
• Network Fundamentals, authentication methods, relational database, distributed systems, SQL, windows, requirements refinition
• Analysis and Design
• Development, incident management, defect management, application maintenance, security and compliance, technical leadership, risk management, functional testing
  

Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial, youll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated, accepted, valued, and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.
To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn.

• All job offers are contingent upon successful completion of credit and background checks.
• Bread Financial is an Equal Opportunity Employer.
  

Job Family
Information Technology
Job Type
Regular