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Job Description
- As a Transition Manager, you will lead and execute end-to-end service and project transitions, ensuring smooth knowledge transfer, minimal disruption, and successful handover into steady-state operations. Your role will involve strong planning, stakeholder management, and governance skills to manage complex transitions across global, multi-vendor environments.
- Plan, lead, and execute end-to-end transitions for small to mid-sized deals, ensuring smooth delivery and minimal service disruption.
- Define and agree on transition success criteria, outputs, and deliverables with clients and internal stakeholders.
- Prepare and manage detailed transition plans and stream-specific activities (e.g., environment, applications, processes, reporting, current issues).
- Lead and monitor Knowledge Transfer (KT) with SMEs, ensuring coverage of all relevant technical and process areas.
- Measure KT and other transition streams success, identifying and addressing gaps or risks proactively.
- Provide regular status updates and progress reports to all relevant stakeholders, including executives and client teams.
- Oversee transition financial management, ensuring alignment with budgets and cost optimization.
- Collaborate with internal delivery, operations, and client/vendor teams to drive execution.
- Ensure risk identification, mitigation, and escalation, while maintaining compliance with ITIL, governance, and quality standards.
- Conduct go/no-go assessments and facilitate successful service acceptance into steady-state operations.
- Travel to domestic and international client/vendor locations for planning, KT, and execution, as required.
- Capture and share lessons learned, contributing to the organization's transition to best practices and methodologies.
Key Skills:
- Excellent communication (verbal & written) and presentation skills.
- Strong stakeholder management (internal & external) and client-facing skills.
- Proficiency in risk management, decision-making, and judgment under pressure.
- Leadership and people management abilities to drive cross-functional collaboration.
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- Ability to handle conflict resolution and escalation management effectively.
Qualifications Required:
- 10-15 years of IT/Service Management experience, with at least 5+ years in transition or transformation management.
- Proven success in leading small to mid-sized transitions across global environments.
- Solid understanding of ITIL, service management processes, and project management frameworks.
- Hands-on experience in knowledge transfer planning, service migration, and client onboarding.
- Experience with transition solutioning for RFPs/pursuits is a strong advantage.
- Flexibility to travel (domestic/international) for transition activities.
Please note that the role may also involve travel to domestic and international client/vendor locations for planning, KT, and execution as required.,
Skills
ItilConflict ResolutionRevenue ForecastingProgram ManagementPeople ManagementSOW CreationProject AnalyticsQuality ComplianceDecisionmakingPL ManagementRisk ManagementScope TrackingEscalation ManagementLeadershipStakeholder ManagementExcellent CommunicationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
27 Oct 25, 10:58 AM IST
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