Key Account Manager

A career without limits
As the nations flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
Its something weve been doing for over 100 years, ever since we launched the worlds first international scheduled air service between London and Paris.
This originality has been in our blood since day one. Its the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when youre inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role
Role Title : Key Account Manager
Role Purpose : To manage a portfolio of BA /IB trade and corporate accounts to maximise revenue and drive tactical activity and performance.
What Youll Do

• Deliver revenue by understanding customer needs and matching to relevant products.
• Analyse data and use insights to drive revenue generating/share shifting actions.
• Deep penetration of decision-making unit in accounts to expand influence map.
• Conduct high touch performance reviews to drive deal performance via face to face.
• Negotiation of bespoke deals, implementing SMA activities
• Leverage waiver and favour budget allocation to maximise return of investment.
• Sourcing new business opportunities .
• Upsell opportunities to existing customer base.
• Delivery of face to face and digital conferencing/training
  
• Proactively source market intel, insights, and feedback
• Create and execute high touch account development plans for portfolios.
• Strengthen relationships by acting as a touchpoint for escalation of issues or waiver/favour initiation.
• Face of BA/IB to the market and represent the views from market.
• Representation for BA/IB and collaboration with JB partners
• Promote, educate and drive NDC adoption across market.
  

What Youll Bring To British Airways
My core traits

• Understanding of BA vision and strategies
• Integrity | Credibility
• Innovative & Adaptive
• Customer Centric
• Strong commercial acumen
• Intuitive
  

Skills / Capabilities

• Digitally Minded - demonstration of utilising digital selling and other innovative ways of working to achieve revenue targets
• CRM management

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  Engaging audiences via remote live events, etc.
• Advanced communication, negotiation and influencing skills
• Excellent communication
• Strong work ethic
• Drive and ambition needed to exceed targets
• Ability to work in self-directed, fast-paced environment
• Ability to evaluate data and metrics effectively to ensure focus on commercial opportunities (essential)
• Demonstration of utilising digital selling and other innovative ways of working to achieve revenue targets
• Experience of building productive working internal and external relationships in a multi[1]cultural hub-based environment
  

Your Experience

• Minimum of 2 years account management or equivalent commercial experience (desirable)
• Fluent in written and spoken English and Hindi
  

What We Offer
We believe that all the people who work with us should feel valued for the part they play. Its one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, youll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. Youll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family.
At British Airways youll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we dont expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and were committed to creating a culture where everyone feels that they can be themselves. Were looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.