Manager Of Technical Support - Payment Security Division
IT / Software Development & Related
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Job Description
- Role Overview:
As a Technical Support Manager, your primary responsibility will be to manage, develop, and mentor a team of Technical Support Engineers. You will need to maintain a constant focus on service availability and reliability. Additionally, you will work closely with cross-functional teams to address urgent matters, strategic initiatives, and implement workflow improvements to enhance overall operational efficiencies. Your role will also involve assisting with incident response during outages, communicating with customers, and driving innovation based on insights gained from incident retrospectives. You will be expected to improve the case management lifecycle to meet and exceed key performance indicators and conduct regular one-on-one meetings with team members for feedback and skills development.
Key Responsibilities:
- Manage, develop, and mentor a team of Technical Support Engineers
- Collaborate with cross-functional teams to address urgent matters and strategic initiatives
- Assist with incident response during outages and communicate with customers and internal teams
- Drive innovation based on insights from incident retrospectives
- Improve the case management lifecycle to meet and exceed key performance indicators
- Conduct regular one-on-one meetings with team members for feedback and skills development
Qualifications Required:
- Technologist with a continuous desire to learn current infrastructure and monitoring solutions and technologies
- Critical thinker with a client-centric approach and the ability to make informed decisions using data
- Passionate about people management and mentorship with previous team leadership experience
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- Experienced in successful implementation of processes and procedures
- Self-motivated, detail-oriented, and committed to continuous learning and improvement
- Creative thinker capable of addressing a wide variety of challenges
- Experience in Support Engineering or a related function within an enterprise technology environment
Additional Company Details:
N/A,
Skills
ProceduresAPI ManagementDatabaseDevelopment ProcessKCS KnowledgeCentered Service MethodologyAlerting FrameworksNetwork ArchitectureVirtualization TechnologiesMonitoringIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Broadcom Limited is a diversified global semiconductor leader built on 50 years of innovation, collaboration and engineering excellence. Broadcom’s extensive product portfolio serves multiple applications within four primary end markets: wired infrastructure, wireless communications, enterprise storage and industrial & others.
Applications for our products in these end markets include: data center networking, home connectivity, broadband access, telecommunications equipment, smartphones and base stations, data center servers and storage, factory automation, power generation and alternative energy systems, and displays.
Broadcom Limited combines global scale, engineering depth, broad product portfolio diversity and superior execution and operational focus to deliver category-leading connectivity products so its customers can build and grow successful businesses today and in the future.
Broadcom Inc. is a global infrastructure technology leader built on 50 years of innovation, collaboration and engineering excellence. With roots based in the rich technical heritage of AT&T/Bell Labs, Lucent and Hewlett-Packard/Agilent, Broadcom focuses on technologies that connect our world.
Through the combination of industry leaders Broadcom, LSI, Broadcom Corporation, Brocade, CA Technologies and Symantec, the company has the size, scope and engineering talent to lead the industry into the future.
- Shipped Trident 4C, Industry’s Highest Performance Security Switch
- Partnered with Tencent to Accelerate Commercialization of Co-Packaged Optics Network Switch
- Shipped Tomahawk 5, Industry’s Highest Bandwidth Switch Chip to Accelerate AI/ML Workloads
- Delivered World’s First 50G Automotive Ethernet Switch
- Announced Availability of World’s First Wi-Fi 7 Ecosystem Solutions
- Safeguarded the SAN with Gen 7 Fibre Channel and Extended Leadership with the Industry’s Highest Density 64G Switch
2021
- Announced Industry’s First 100G/lane Optical PAM-4 DSP PHYs with Integrated TIA and Laser Driver
- Launched Broadcom Software Group
- Introduced World’s Lowest Power L1/L5 GNSS Receiver for Mobile and Wearable Applications
- Pioneered Adaptive Protection to Maximize Endpoint Security
- Introduced World’s First 64G Fibre Channel Emulex Host Bus Adapters
- BCM4389 Powered the World’s First Wi-Fi 6E Smartphone
2020
- Delivered Complete End-to-End 800G Solutions for Hyperscale Data Center and Cloud Infrastructure
- Broke New Ground with Trident SmartToR, Converging Switching, Routing, and L4-L7 Services
- Expanded Tomahawk 4 Family, Increasing Leadership in the World’s Highest Bandwidth Switch/Routing Silicon
- Debuted Industry’s First 5nm ASIC for Data Center and Cloud Infrastructure
- Announced World’s First Automotive IEEE 802.3ch Multigigabit PHYs and Multilayer Switches with MACsec Support
- Unveiled Industry’s First Gen 7 64Gb/s Fibre Channel Switching Platforms Enabling an Autonomous SAN
- Delivered Innovative Software to Silicon Integration with Industry’s First AI-Driven Network Monitoring Solution
- Announced World’s First Wi-Fi 6E Mobile Chip and Most Comprehensive Portfolio of Wi-Fi 6E Access Point Solutions
Important dates & deadlines?
Application Deadline
01 Nov 25, 11:15 AM IST
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Manager Of Technical Support - Payment Security Division
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