Account Manager - Farming

Location: This is a remote position; however, the role requires the candidate to be based in Mumbai.

Role in a Nutshel

lThe Strategic Account Manager (AM) role is focused on owning, retaining, and expanding a defined book of strategic executive through structured farming, deep customer engagement, and long-term value creation. This role emphasizes account growth with success driven by multi-product expansion, renewal strength, and durable executive relationships

.You will work with complex, global accounts within engineering-led organizations, partnering closely with internal teams to unlock expansion opportunities across usage, teams, and product lines. This role reports to the Sales Manager

.
Desired Experienc

e We are looking for a seasoned Account Manager with a strong track record of expansion-led revenue ownership in B2B SaaS or enterprise technology environment

• s.5-8 years of B2B SaaS experience, with 2-3 years of experience in a farming / Account Management focused ro
• leDemonstrated success achieving and exceeding expansion, renewal, and net revenue retention targe
• tsRecent experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-se
• llWillingness to work region-aligned time zones, based on customer covera
• gePassionate about tech and SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environme
  
• ntSolid understanding of Software SaaS/ SaaS adjacent business models and a high degree of comfort and skill in selling to and engaging with technical audiences and executive-level stakeholder
• s.Global Market Experience (Preferred): Previous exposure or success in international sales and account management will be considered a significant plu
• s.Bachelors degree required; Engineering / Technology background preferr

ed
What Will You

Do
Account Ownership, Expansion & Lifecycle Exper

• tiseOwn a portfolio of strategic customers with accountability for long-term revenue growth and retent
• ion.Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfo
• liosProven ability to identify expansion levers using usage data, customer maturity, org structure, and business g

oalsExecutive & Technical Engage

• mentAbility to engage confidently with engineering leaders, technical stakeholders, and economic bu

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• yersStrong grasp of SaaS business models and comfort selling into technical organizat

ionsOwn & Grow Strategic Accounts and Build Customer Partners

• hipsEngage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account gr
• owthOwn a defined book of strategic accounts with full responsibility for retention, expansion, and net revenue gr
• owthDevelop trusted relationships with technical user, and executive stakehol

dersDrive Renewal & Retention Excell

• enceEnsure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milesto
• nes.Identify and mitigate renewal or contraction risks in partnership with Internal te

ams.Operate Cross-Functionally with R

• igorAct as the central point of ownership across internal t
• eamsMaintain strong Salesforce hygiene to support forecasting and decision-ma