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Job Description
- Your accountabilities will include leading a team of security engineers providing 24x7 support, mentoring, coaching, and building a high-performing culture focused on continuous improvement and innovation. You will take full ownership of the technical and operational health of customer security services, including delivery, incident response, and change management. Additionally, you will serve as the senior point of contact for global clients, translating customer needs into actionable security strategies.
In terms of resource planning and budgeting, you will be responsible for planning, tracking, and optimizing team capacity and operational budgets. Driving cost efficiencies through process streamlining and tooling will be essential. Leveraging data analytics and management information, you will track service metrics, identify trends, and guide decision-making for service improvements.
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You should also possess extensive knowledge and experience in managing customer service, with the ability to understand customer needs and environments deeply. A successful track record of managing and transforming service desks, providing subject matter expertise, and industry best practices to drive self-service, automation, and efficiencies is expected. Maintaining an understanding of technical and configuration activities, processes, and practices will be part of your responsibilities.,
Skills
CloudSecurity ConceptsAutomationRouting ProtocolsPublic Cloud PlatformsNetworking ConceptsNGFWUTMIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
BT Group Careers open doors to a world of innovation and connectivity. As a leading provider of telecommunications services, BT Group plays a pivotal role in shaping the digital landscape globally. With a diverse range of career opportunities spanning technology, engineering, customer service, and more, BT Group Careers cater to professionals seeking dynamic roles in a fast-paced industry. The company prioritizes employee growth and development, offering training programs, mentorship opportunities, and a supportive work environment. Joining BT Group Careers means becoming part of a team committed to delivering cutting-edge solutions that empower businesses and individuals to connect, communicate, and thrive in the digital age.
Important dates & deadlines?
Application Deadline
25 Oct 25, 11:30 AM IST
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Network Security Technical Manager
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