Service Reliability Engineer: GGN

Service Reliability Engineer

Location: Gurugram.

If you are interested in the role mentioned,

Please share the below details and resume:

Total Experience: .

Relevant Exp:

Current CTC:

Expected CTC:

Notice Period:

Contact Number:

Are you willing to work in Gurgaon:

Are you ok with Shifts:

Qualifications:

Degree/Diploma or equivalent

ITIL Foundation highly desirable

CCNA (or similar level of knowledge)

Skills/Experience:

At least 2-3 Years of relevant experience ( NOC experience preferred)

Full understanding OSI Layers/Model ( conceptual framework used to describe the functions of a networking system )

Full level understanding on 2-3 technologies or Expert level understanding on 8-15 technologies

Understanding of IT management system tools like NGSD, SNOW, Remedy & Event monitoring tools like SMARTS, NETCOOL, Solar wind

Basic level understanding of Ethernet, TDM, E1, T1, E3, DS3, STM1 technology & how to troubleshoot the layer L1/2/3 faults

Basic level understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/VOIP/SIP/SDWAN Cloud technologies

Ability to identify, diagnose & troubleshoot the network issues as a 1st line tech for proactive & reactive incidents for managed / unmanaged devices

Basic level understanding of Cisco Data(Routing and Switching), Cisco Access Points, Cisco WLC, Cisco Leaf and Spines, Cisco APIC and F5 Load balancers

Responsible to work on new service requests like addition of new network assets for data platform which requires hardware and configuration changes.

Ability to drive the resolution process for all incidents by assessing the exact business impact and ensuring collaboration at the highest level for quick resolution

Basic level understanding of Continuous Improvement Process, ISO 27001 & ISO 9001

Through understanding of BTs product catalogue & service operation processes ( desirable )

Solution monitoring and multi-layer troubleshooting

Through understanding of customer solutions and design/architecture

Ability to organize and attend international conference calls and discuss technical issues

Experience in operation of end to end customer solutions

Excellent communication ( verbal & written ), Interpersonal and Negotiation skills - internally, analytical thinking and customer centric approach

Self-starter, ability to work without minimal guidance and supervision

Team-player, ability to learn and share the best practices & skills

Enthusiastic, pro-active with learning ability having desire to improve overall e2e experience for external & internal customers

Ability to manage the customer incidents through stakeholder & escalation management process