Specialist Enterprise Architect

The Specialist Enterprise Architect (EA) is the Senior Technical Leadership role typically to single account but could have responsibility for a number of accounts which are larger and more complex BT Business accounts. Depending on the account the focus of the role may be pre-sales, delivery, in-life or a combination.

The key purpose of the role is to enhance the customer experience and drive profitable growth. The EA is the customers Trusted Advisor on all things technology and design and as such become an integral part of customers matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas.

The EA is accountable for design activities on the account and supports the Client Services Manager directing as necessary on technical elements of service, T&T and operations.

The EA is the primary customer interface up to CIO level for all technical design aspects of BTs solution. Specifically:

• Be part of the Client leadership team and align personal goals with the account targets, demonstrating how you are contributing to revenue generation, cashflow, EBIT, NPS and RFT
• Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders. The road map draws on the customers business drivers, industry trends and BTs Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the account development plan
• Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality
• Provide leadership to the operational teams in moments of major customer jeopardy
• Ensure technical risks and issues that could impact the service are owned by the appropriate players
• Create, own and execute regular governance forums – at least quarterly - with the Client Partner or Sales Director and VP Technical Design to evidence continuous progress against personal goals and account goals
• May lead a sub-vertical and support the wider team in developing opportunities
• Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales.

Know your goals

• Agree specific goals with the Client Partner/Account Director for the design and technology contribution to the account targets. These will vary by account and contract lifecycle phase, including areas such as revenue generation, cashflow, EBIT, ICGM, pipeline, NPS and RFT.
• Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales.
• Direct the Service community resolve service issues with technical advice as necessary
• Role model the C&SD culture and ways of working

Drive your team

• Challenge C&SD people to deliver outcomes effectively. Provide feedback where things have gone well or need improving
• Ensure C&SD delivers the right resource, in the right place, at the right cost, doing the right things (This is the India first principle)
• Challenge all Operations and other teams to deliver their functional responsibilities
• Accountable for those performing design work on the account, whether BT, technology partners or third parties
• Mentor and share knowledge with others
• Promote growth within your account. Document and celebrate opportunities regardless of how big or small they are

Know youre in good shape (get the basics right)

• Ensure solution roadmaps are current, available and fully aligned to the account plan and Customer plans. Evidence and celebrate where items from your roadmap are contracted
• Ensure all design documentation is managed in a quality fashion (versions, TLF, etc.)
• Ensure a proactive schedule of technical audits are carried out, with remedial actions followed through and closed
• Drive design best practice within the account, including:
• Adopt design patterns and repeatable solution best practice across account domains
• Adopt use of best practice design tools within your account
• Ensure operational teams complete root cause analysis and implement learning for issues and especially P1 incidents. Look for opportunities where C&SD can design out issues

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  Ensure appropriate design governance and quality controls are in place for approving and executing planned change controls
• Run quarterly reviews with Senior Manager C&SD on account plans, adherence and C&SD ways or working

Know your customer

• Document your customer business priorities and corresponding technology drivers
• Document your key stakeholder map and influence map
• Document where customers have EOL services, share the risks with the customer and service assurance team
• Lead the development, ownership, agreement and profitable delivery of the customer technology roadmap
• Understand your customer governance and approval processes across the design and delivery lifecycle, including Architecture, Technical, Commercial, Change board, Delivery and Acceptance

Lead from the front

• Provide thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions
• Act as a point of contact for technical expertise to advise senior stakeholders, internal and external
• Provide design authority for complex solutions and/or platform design
• Provide consultancy on designs for multiple platforms and/or solutions.
• Contribute to the on-going development and adoption of BTs strategic toolset
• Continuous personal development to maintain awareness and able to credibly speak on emerging trends and technology