Director - Operations - Fleet/Logistics

Fleet Management & Hyperlocal Delivery:
- Build, manage, and scale fleets for hyperlocal logistics, ensuring optimal availability, cost efficiency, and service quality.
- Design and implement fleet strategies to balance supply-demand and minimize rider churn.
- Establish performance tracking mechanisms for fleet utilization, productivity, and retention.
Strategic Planning & Execution:
- Drive organizational strategy for city structuring, zoning, and supply-demand optimization.
- Lead nationwide planning for peak business periods, ensuring resilience and superior performance.
Process Innovation & Technology:
- Introduce and implement automation, AI tools, and data-driven solutions to streamline workflows.
- Optimize manual bandwidth utilization and reduce operational costs through product/process enhancements.

- Enhance onboarding, training, and communication mechanisms for workforce productivity.
Workforce Engagement & Retention:
- Design incentive structures and behavioral interventions to improve workforce performance and reduce churn.
- Build a culture of accountability, ownership, and continuous improvement across teams.
- Mentor and develop regional leaders to strengthen execution capabilities.
Data & Performance Management:
- Establish robust analytics frameworks and dashboards to enable real-time monitoring of operations.
- Use data insights to identify opportunities, improve decision-making, and ensure profitability.
- Deliver structured reporting to leadership on performance, challenges, and solutions.
Cross-functional Leadership:
- Collaborate with product, strategy, brand, and customer success teams to align operations with business objectives.
- Ensure seamless communication and execution between central and regional teams.
Key Requirements:
- 10-12 years of proven experience in logistics, operations, or program management with progressive leadership roles.
- Strong expertise in fleet management and hyperlocal logistics, with hands-on experience in building and scaling delivery fleets.
- Track record of managing large-scale, multi-region operations in high-growth environments.
- Strong strategic thinking combined with hands-on execution capability.
- Expertise in cost optimization, process re-engineering, and workforce engagement.
- Data-driven decision maker with excellent analytical and problem-solving skills