137+ Applicants
Posted: 3 years ago
4-7 years
Mumbai
Work From Office
Posted: 3 years ago
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Applicants: 140+
Job Description
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Job Description
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
We are looking for passionate and driven individuals to join our Community Operations team. Working for the Badoo brand and reporting to a Community Operations Manager, the Freelance Customer Support Agent will be responsible for providing friendly and empathetic online customer support - primarily via email - to customers reaching out to us about account changes, privacy and data compliance. Full training is provided, so no prior experience in privacy / compliance is required for this role.
We are currently looking for India-based candidates who can work remotely 20+ hours per week on a flexible rota between the hours of 07:00AM- 4PM BST.
Key Accountabilities
- Provide friendly, personal, and efficient customer support via email.
- Accurately document customer feedback for further analysis.
- Stay up-to-date on product changes in order to understand member pain points and help them troubleshoot their concerns.
Experience We Are Looking For
- English and Portuguese language fluency is a must (including flawless spelling and grammar).
- Demonstrated comfort with technology - including PC, social media, and the Badoo app.
- Ideally you have previous experience in a customer support role for a tech product.
Looking to get Placed? Try our Placement Guarantee Plan
About You
- You’re familiar with current events and online trends
- You have great communication skills and a "can-do" attitude
- You’re a problem-solver and a forward thinker
- You’re able to work independently in a fast-paced environment
- You’re deeply passionate about Badoo’s brand, vision, and values
Skills
OperationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Bumble is a social networking app where women make the first move, leveling the playing field. Bumble is available in 150 countries.
Important dates & deadlines?
Application Deadline
29 Jul 22, 12:00 AM IST
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