Sales Executive

Role Overview:

The Sales Executive is vital in delivering exceptional customer experiences, achieving sales goals, and ensuring smooth day-to-day operations for our retail and e-commerce sales channels. This role is ideal for passionate, customer-focused individuals who enjoy connecting with riders and guiding them to the right products for their needs.

Key Responsibilities:

Sales & Customer Engagement

• Engage with riders to understand their needs and recommend the best products tailored to their requirements.
• Actively identify and pursue new sales opportunities through cold calling, networking, events, community engagement, and social media.
• Follow up with leads and existing clients to drive repeat business and foster loyalty.
• Stay updated on product knowledge, including features, specifications, and benefits, to provide expert guidance to riders.
• Handle customer inquiries and resolve issues professionally and efficiently.
• Build and maintain strong relationships with riders to encourage repeat business and brand loyalty.
• Upsell and cross-sell products as necessary to meet individual and team sales goals.
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  Follow up with riders post-delivery to ensure satisfaction and collect social proof (e.g., reviews, testimonials).

For Store Operations:

• Handle point-of-sale transactions, including billing, processing returns, and exchanges.
• Ensure all day-to-day store operations are executed efficiently, minimizing disruptions.
• Assist in stock management, including restocking shelves, maintaining inventory accuracy, monitoring stock levels, and conducting cycle counts.
• Assist with store merchandising to ensure products are displayed attractively and in an organized manner.
• Maintain cleanliness and organization within the store, creating a welcoming environment for customers.

For E-commerce Operations:

• Collaborate with the customer support and fulfillment teams to ensure seamless online shopping experiences.
• Assist with the planning and execution of online sales campaigns and promotions.
• Monitor and respond to customer inquiries and complaints related to online orders.

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Required Skills & Qualifications:

• Proven experience in sales, preferably in e-commerce, retail, or performance cycling industries.
• Passion for cycling and familiarity with cycling products is highly desirable.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Self-motivated and able to work independently to meet deadlines and targets.
• Team player with a collaborative approach.
• In-depth understanding of sales principles and practices.
• Ability to work rotational hours, including weekends and evenings, based on store operating hours.