E-commerce Specialist – Marketplaces

About Buoyant Consulting

At Buoyant Consulting, we empower digital-first DTC lifestyle brands to achieve strategy-first brand-lead growth. Based in Bengaluru, our team brings together over 30 years of leadership experience, blending data-driven insights with bold creative strategies.

From go-to-market plans, conversion-ready brand strategy & positioning, scalable growth roadmaps across D2C & marketplaces and content systems and campaigns that drive action, we partner with fashion and lifestyle brands at every step of their business journey. We improve our clients efficiency across planning, execution, and performance, making us essential end-to-end partners for those ready to transform and thrive.

Were the architects of brand evolution, helping our clients navigate a rapidly changing e-commerce landscape with adaptability, creativity, and a relentless focus on results. We bring deep expertise in scaling fashion and lifestyle brands in addition of ?150Cr+ revenue, led by a team of consultants from IIMs, NIFT, and the industrys frontlines.

Were looking for a driven professional to own and elevate our partners presence and operational excellence across various marketplaces. Join Buoyant Consulting and be part of a fast-growing team shaping the future of fashion & lifestyle brands in the digital era.

Key Responsibilities:

• Ensure every products online presence (PDP imagery, A+ content, product attributes, keyword optimization, descriptions) is polished, compelling, and aligns with brand standards across all marketplaces.
• Take the lead of marketplace business KPIsincluding profitability, conversion, ACOS, CAC, ROAS, SLA adherence (for both forward and reverse logistics), consumer returns, RTOs, and cancellations.
• Lead competitive analysis on pricing, promotions, and best practices. Translate insights into actionable growth plans and interventions.
  
• Oversee daily marketplace workflowsproduct & price uploads, fulfilment centre management, promotional execution, sponsored listing ads etc
• Dive deep into return causes (Costumer Returns & RTO), performing root cause analysis and championing corrective actions to enhance consumer experience and reduce returns.
• Collaborate with FC teams to refine order-to-ship processes, ensuring strict SLA compliance, seamless partner relations, and enhanced customer satisfaction.
• Oversee fulfilment, logistics, and marketplace operations budgets. Identify efficiency gains and drive initiatives for cost optimization.
• Define and monitor key operational and logistics KPIs, proactively identifying improvement areas and leading enhancements for continuous performance uplift.
• Implement strategic processes to monitor the bestsellers discrepancies and stock outs.
• Account/Brand/Sales Channel Management.
• Work closely with finance teams for payment reconciliation, SPF claims, and timely settlements.
• Set clear goals and conduct regular performance reviews to drive operational excellence.

Functional Competencies

• Build strong relationships with category teams at all marketplace partners and cross functional internal teams.
• Strong business acumen and understanding of marketplace ecosystem (Various Marketplaces, WMS software, supply chain management, Campaign marketing, etc. and financial metrics
• High level strategic thinking and demonstrates entrepreneurial drive

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  Must demonstrate turnaround capabilities and can handle the unexpected with flexibility

Education & Skills:

• A Management/NIFT graduate with 25 years of hands-on experience managing marketplaces (Amazon, Myntra, Flipkart, Nykaa Fashion, etc.)
• Well versed with Excel/Google Sheets, marketplace dashboards, Notion and latest AI Tools.
• Knowledge of promotion planning, implementation practices and campaign marketing on various marketplaces
• Strong commercial acumen and ability to take data-driven decisions
• Additional experience with Helium10, Jungle Scout, Perpetua, PPC Entourage is preferred.