VIP Relationship Manager (Poland & Ukraine Market)

About Bybit:
Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 10 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strives to be the most reliable exchange for the emerging digital asset class.
Bybits founder and CEO, Ben Zhou, was formerly from XM, one of the worlds largest forex and CFD trading brokerage firms. The company comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain. The development team includes talents from Morgan Stanley, Baidu, Alibaba, Tencent, etc.
Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users.
Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industrys safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.
As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.
Responsibilities:

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients.
• 
  Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication.
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers.
• Analyze the clients behavior, identify their unspoken needs, prepare key customer analysis reports.
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.
• Develop potential clients growth through product offerings, offline marketing activities, events and campaigns.
• Work with relevant marketing teams to increase brand awareness, drive leads and conversion of VIP tiers.
• Maintain data and information for weekly updates and analysis.
  

Requirements:

• At least 4-7 years of working experience in sales and client services function with international financial background in banking, investments, etc
• Client portfolio including institutional clients, High net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.
• Candidates experience working in trading platforms or exchanges are highly advantageous.
• Strong communication and written skills in both Polish and Ukrainian.
• Candidates fluent in other languages such as English would be highly advantageous.
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.