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Job Description
Role & responsibilities
The position is responsible for hands-on repair and installation of the complete range of multifunction devices and software solutions.
Installation and maintenance of multifunctional devices and software solutions
- Understand the IT setup of the customer site, support in the POC and provide demo
- Timely installation of new products and training of administrators
- Understand the issues with the product and use specialized trainings to resolve customer complaints by providing appropriate technical support
- Coordination with HO/Central warehouse/Sales/Service team for spare parts etc.
- Responsible for quality of calls, achieve expected productivity and Turn-Around-Time (TAT)
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- Build good relationship with clients thus improving customer retention and satisfaction
- Assess needs, probe, and enhance contract penetration with customer
- Monitor and improve print volumes in the assigned territory
- dentifying opportunities for sales and be a part of the account management reviews with the clients
Skills
Service EngineeringInstallationField ServiceAfter Sales ServiceRepairTroubleshootingServicingAftersalesIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
24 Nov 25, 02:30 PM IST
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