CRM Functional Consultant

Job Title: Dynamics 365/ CRM Functional Consultant - Mumbai

About Us

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Exp - 6+yrs

Location – Mumbai (Hybrid)

1. Strong CRM background, understanding of email to case / system to case functionalities
2. Documentation skills – being able to draft FSDs, User Stories, POCs.
3. Dynamics 365 experience is a plus – we can look for Dynamics functional consultant / technical consultant
4. AI experience – plus (GenAI, Copilot, Prompts writing)
5. Agile – mandatory
6. Strong comms and can work independently in a squad as an Agile BA

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.