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Job Description
- You will be the single point of contact for the client in terms of meeting targets and deadlines for the KPIs and SLAs are met according to contract and client expectations and maintaining a high quality of service. Lead team to execute product and packaging innovation projects including concept development, feasibility validation, product and packaging R&D, business proposal and approval, project execution, customer sell in and tracking of in-market performance. Act as the primary liaison between the agency and key clients, fostering deep relationships and ensuring alignment with their marketing goals. Develop strategies to enhance client satisfaction and retention. Respond to client requests in non-standard situations, investigating all the possibilities for a solution.
Mentor and coach a high-performing client services team. Foster a culture of growth, collaboration, accountability within the department, as well as professional development among team members. Encourage innovative thinking and solutions across all levels of the team. Ensure smooth day-to-day operations of client accounts, managing resources, timelines, and budgets efficiently to deliver high-quality outcomes on time. Work closely with the executive team, Artwork Management, analytics & data to ensure a unified approach to client service. Regularly monitor and report on the success of innovation projects providing insights and recommendations for ongoing improvements. Oversee budgets, projections, and account performance, ensuring profitability while meeting or exceeding client expectations. Collaborate with senior leadership on business development efforts, supporting the agency's growth by identifying new opportunities and expanding relationships with existing clients. Identify and deliver thought leadership and transformation ideas that will provide growth or productivity opportunities. Act as the contact for escalation and issue resolution arising from work stream related activities.
Qualifications (Education/Experience/Certification): MBA preferred, Bachelors degree in marketing, advertising, communications, or related field. 10+ years of client services experience, within an advertising agency. 8+ years working with Consumer Packaged Goods brands. 5+ years of product innovation and marketing experience. 12+ years of experience in project management required, with a demonstrated track record of successful delivery of increasingly complex programs. Proven experience in global program management leadership roles is strongly preferred. Experience managing direct reports, 10+ years of strong leadership and mentoring abilities, with experience in developing and growing talent. Strong experience in using the Microsoft Office suite with strong Excel and PowerPoint skills.
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Soft skills required: Demonstrated strong analytical skills are required. Strong collaborator with a demonstrated ability to lead cross-functional teams. Proven ability to effectively manage multiple projects in a dynamic environment. Strong technical and organizational skills in addition to excellent written and verbal communication skills. Big personality, with the ability to inspire and energize both clients and internal teams. Results-oriented with a passion for delivering top-notch client service. Creative thinker who excels at developing innovative solutions to meet client needs. Strong business acumen with the ability to drive growth and profitability. Disciplined and professional work ethic. Respect and empathy for team members. Ability to work under pressure. Excellent written, oral, and interpersonal communication skills. Ability to coordinate and support multiple stakeholders. Ability to set priorities and be flexible in a dynamic environment. Cultural sensitivity and ability to work internationally. Strong relationship building, communication, and influencing skills. Should be committed and focused to succeed under a challenging work environment.,
Skills
AdvertisingMarketingClient Relationship ManagementMicrosoft OfficeTeam ManagementMarketingCommunication SkillsNew Business DevelopmentLeadershipInnovationProduct InnovationFinancial ManagementMentoringClient ServicesExcelBusiness AcumenProject ManagementPowerPointProblem SolvingCrossfunctional TeamsAnalytical SkillsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Capgemini was founded by Serge Kampf in 1967 as an enterprise management and data processing company. The company was founded as the Société pour la Gestion de l'Entreprise et le Traitement de l'Information (Sogeti).
In 1974, Sogeti acquired Gemini Computer Systems, an American company based in New York. In 1975, having made two major acquisitions of CAP (Centre d'Analyse et de Programmation) and Gemini Computer Systems, and following the resolution of a dispute with the similarly named CAP UK over the international use of the name 'CAP', Sogeti renamed itself as CAP Gemini Sogeti.
Capgemini stands as a global leader in consulting, technology services, and digital transformation, recognized for its commitment to delivering innovative solutions that enable clients to navigate the complexities of the digital era. With a presence in more than 40 countries, Capgemini leverages its deep industry expertise and cutting-edge technologies such as cloud, digital, and platforms to help businesses reimagine their operations and achieve substantial outcomes.
The company's approach is deeply rooted in a powerful collaborative ethos, partnering with clients to address their most critical business challenges and opportunities. A Capgemini career offers a window into the forefront of technological advancements and transformative projects across various industries, making it a highly sought-after workplace for those looking to make a significant impact in the tech sector.
Embarking on a Capgemini career means joining an innovative and inclusive community where continuous learning and professional growth are not just encouraged but embedded in the company's culture. Capgemini is dedicated to nurturing talent and providing its employees with the tools and opportunities to excel and drive change. A Capgemini career is characterized by a diverse and dynamic environment where individuals from various backgrounds come together to solve complex problems and deliver exceptional value to clients.
The company's commitment to employee development is evident through its extensive training programs, mentorship opportunities, and a career path that offers both vertical and horizontal progression. For those passionate about leveraging technology to make a difference, a Capgemini career provides an enriching platform to develop skills, work on groundbreaking projects, and be part of a global team that values innovation, collaboration, and making a positive impact on the world.
Important dates & deadlines?
Application Deadline
20 Oct 25, 10:53 AM IST
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