Business Analyst CRM Domain | 6 To 12 Years Of Experience | Bangalore
Management/ Strategic Consulting
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
- Act as a link between the business and the development team to ensure that the requirements are met and help the larger IT team (cross-functional/cross-skilled) to deliver a solution that works for the client.
- Organizing and analyzing marketing and customer data to help sales/ marketing teams deepen their market influence and build long-lasting customer relationships.
- Elicit requirements from varied stakeholder groups and precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
- Translate business requirements into functionality and assess various solution options risks, feasibility, opportunities, and business impacts. Own end-to-end documentation of requirements including version control and required signoff from stakeholder groups.
- Support the development of Solutions/ Business Models/ Business Platforms and provide recommendations and benefits for the buy-in of the recommended solution/business model and its implementation approach.
- Work with stakeholders across Business Units and other key stakeholders. Collaborate with cross-functional teams to develop one view of the value chain from the end customer’s perspective.
- Analyze current state legacy solutions/operating models against the target model to identify gaps and opportunities to support an effective transition toward the target state.
- Ensure traceability of requirements from business needs and requirements, through client demos, UAT, and scope changes, to the final solution.
- Interact with vendors, designers, and developers to understand limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled.
- Create acceptance criteria and validate those solutions meet business needs through defining and coordinating testing.
- Conduct comprehensive process review for end-to-end value chains, identified as per business priorities or delivery challenges.
- Responsible for delivering in the pre-initiation / early life cycle phases of projects globally or priority market business consulting initiatives.
- Create service offerings along with global colleagues and define key deliverables for Go to Market.
- Work on Projects, Process Improvement related activities, of cross-functional nature across different geographies with multiple client business environments.
- Have experience on a varied range of projects ranging from process improvement, agile transformation, advisory/consulting, digital automation, product development, software implementation, and process mapping.
- 7 to 10 years of Experience in Digital Transformation /Business Analyst/ Product Development.
- Worked in Enhancement of Customer Experience, Customer Retention, Cost Reduction, Increasing Revenue, etc.
- Master’s degree in business administration from a reputed institute.
- BA/PO Experience in at least one domain – Customer Relationship Management, Salesforce.com, Dynamics 365, SAP CRM, SugarCRM.
- BA/PO Experience in at least one domain – Consumer Retail, CPG, E-commerce, SCM, logistics.
- BA/PO Experience in at least one domain – People domain, HR functions, Employee Central.
- BA/PO Experience in at least one domain – Banking, CRM, Oil & Gas, Manufacturing, Automobile.
- Good experience in working in SDLC and AGILE program management methods.
- At least two Relevant certifications e.g. – CSM/CSPO/SAFe PO/ECBA/ CCBA/CBAP.
- Strong interpersonal skills supported by excellent communication skills (written and verbal).
Looking to get Placed? Try our Placement Guarantee Plan
- Strong JIRA/VSTS, ServiceNow, and MS Office skills, particularly PowerPoint, Excel, and Word.
- Strong MS Office skills, particularly PowerPoint, Excel, and Word.
- Experience working in applications – Salesforce CRM, Digital POS / MS Dynamics CRM, ERP, Blue Yonder, Manhattan WMS, SAP Success factor, SAP Payroll, SAP Open Text, etc.
- Experience working on Sales and Marketing related initiatives website development, digital marketing, mobile, social media, campaign workflow.
- Collaboration with marketing teams to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis.
- Ability to steer programs/initiatives/projects with senior leadership, Participation in RFP mapping and submission, Experience in GTM strategy and business development activities.
- Critical Thinking, Decision Making, Strong analytical and reasoning skills.
- Data Interpretation & Analytical skills.
- Leadership in Cross-functional team situations, ability to work both as an individual and in a team.
- Ability and willingness to work on short deadlines and handle multiple projects at a time.
- Additional certifications for e.g., Green Belt/Sig Sigma/ Process improvement/ PMP, PRINCE2.
- Experience in driving process re-invention projects.
- Must have worked in developing thought leadership – White Papers, Concept notes, POVs, etc. on emerging techs for the CRM applications.
Skills
CommunicationInterpersonal SkillsCritical ThinkingLeadershipDecision MakingCustomer Relationship ManagementProcess MappingBusiness AnalysisProduct DevelopmentData InterpretationDigital TransformationProcess ImprovementCommunication SkillsStrategyIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Capgemini was founded by Serge Kampf in 1967 as an enterprise management and data processing company. The company was founded as the Société pour la Gestion de l'Entreprise et le Traitement de l'Information (Sogeti).
In 1974, Sogeti acquired Gemini Computer Systems, an American company based in New York. In 1975, having made two major acquisitions of CAP (Centre d'Analyse et de Programmation) and Gemini Computer Systems, and following the resolution of a dispute with the similarly named CAP UK over the international use of the name 'CAP', Sogeti renamed itself as CAP Gemini Sogeti.
Capgemini stands as a global leader in consulting, technology services, and digital transformation, recognized for its commitment to delivering innovative solutions that enable clients to navigate the complexities of the digital era. With a presence in more than 40 countries, Capgemini leverages its deep industry expertise and cutting-edge technologies such as cloud, digital, and platforms to help businesses reimagine their operations and achieve substantial outcomes.
The company's approach is deeply rooted in a powerful collaborative ethos, partnering with clients to address their most critical business challenges and opportunities. A Capgemini career offers a window into the forefront of technological advancements and transformative projects across various industries, making it a highly sought-after workplace for those looking to make a significant impact in the tech sector.
Embarking on a Capgemini career means joining an innovative and inclusive community where continuous learning and professional growth are not just encouraged but embedded in the company's culture. Capgemini is dedicated to nurturing talent and providing its employees with the tools and opportunities to excel and drive change. A Capgemini career is characterized by a diverse and dynamic environment where individuals from various backgrounds come together to solve complex problems and deliver exceptional value to clients.
The company's commitment to employee development is evident through its extensive training programs, mentorship opportunities, and a career path that offers both vertical and horizontal progression. For those passionate about leveraging technology to make a difference, a Capgemini career provides an enriching platform to develop skills, work on groundbreaking projects, and be part of a global team that values innovation, collaboration, and making a positive impact on the world.
Important dates & deadlines?
Application Deadline
12 Nov 23, 09:08 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Business Analyst CRM Domain | 6 To 12 Years Of Experience | Bangalore
Share with
