Fraud Investigation Team Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

You Role:

• University graduate/postgraduate
• Exceptionally fluent in English (spoken and written)
• Minimum 7-9 years related to banking, AML, and Financial Sector with a minimum of 5-7 years’ specific experience leading and managing teams that engage in Fraud & Scam prevention, Fraud investigation / detection etc.
• Hands-on experience of working on Fraud alerts.
• Understanding of Australian banking regulations and compliance requirements.
  
• Actively engage in the identification of potential process shortcomings or required enhancements.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to work in a fast-moving, agile environment, including autonomously with minimal supervision.
• Previous experience in mentoring, training, coaching and/or leading small to medium size teams.
• Strong operational background including new process launch & service delivery
• Strong research, problem solving and analytical skills.

Your Profile:

• Oversight of the daily workflow and management of the Fraud and Scam operations team.
• Handling a team of 10 to 15 members.

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• Monitoring various alert queues to ensure appropriate prioritization and task allocation across the team, based on the defined turnaround times for each queue.
• Ensure standard processes, role, and responsibilities of the Fraud & Scam operations team while meeting / exceeding SLAs/KPIs across quality, losses, and productivity.
• Assist in the hiring process by participating in interviews and candidate selection.
• Drive initiatives to find evolving fraud patterns and develop countermeasures.
• Conduct regular performance reviews and provide constructive feedback.
• Identify and address team’s performance issues promptly.
• Analyze and review quality & productivity trends and reports feedback to internal & client leadership.
• Deliver projects on time, on budget, with exceptional quality under tight deadlines & minimal supervision.
• Regular client connects regarding intra-day queue performance, fraud trends and SLAs etc.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.