German Language Expert-Account

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 1 month ago
0-4 years
Navi Mumbai
work from office

Posted: 1 month ago
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Applicants: 86+
Job Description
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Job Description

Your Role
Total Expeience2-4 Years
Location:Mumbai, Pune, Bangalore, Hyderabad, Gurugram
  • Handle German user issues received via call, email, or chat and create ITSM/ServiceNow tickets.
  • Gather complete information, prioritize incidents , and assign severity based on criticality.
  • Provide SOPbased L1 resolution for incidents and service requests.
  • Dispatch tickets to L2/L3 teams for issues beyond L1 scope.
  • Maintain clear communication with endusers throughout the request/incident lifecycle.
  • Your Profile
  • Goethe certificate- B2/C1 certification OR BA/MA in German language (mandatory).

    Looking to get Placed? Try our Placement Guarantee Plan

  • Strong German speaking and writing proficiency .
  • Experience handling German language calls .
  • Basic knowledge of ITIL processes and ticketing tools (ITSM/ServiceNow preferred).
  • Experience in document/ticket translation .
  • Skills

    TicketingCloudRServicenowItsmGenerative AiDesignAi

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    About Company

    Capgemini was founded by Serge Kampf in 1967 as an enterprise management and data processing company. The company was founded as the Société pour la Gestion de l'Entreprise et le Traitement de l'Information (Sogeti).


    In 1974, Sogeti acquired Gemini Computer Systems, an American company based in New York. In 1975, having made two major acquisitions of CAP (Centre d'Analyse et de Programmation) and Gemini Computer Systems, and following the resolution of a dispute with the similarly named CAP UK over the international use of the name 'CAP', Sogeti renamed itself as CAP Gemini Sogeti.



    Capgemini stands as a global leader in consulting, technology services, and digital transformation, recognized for its commitment to delivering innovative solutions that enable clients to navigate the complexities of the digital era. With a presence in more than 40 countries, Capgemini leverages its deep industry expertise and cutting-edge technologies such as cloud, digital, and platforms to help businesses reimagine their operations and achieve substantial outcomes.


    The company's approach is deeply rooted in a powerful collaborative ethos, partnering with clients to address their most critical business challenges and opportunities. A Capgemini career offers a window into the forefront of technological advancements and transformative projects across various industries, making it a highly sought-after workplace for those looking to make a significant impact in the tech sector.

    Embarking on a Capgemini career means joining an innovative and inclusive community where continuous learning and professional growth are not just encouraged but embedded in the company's culture. Capgemini is dedicated to nurturing talent and providing its employees with the tools and opportunities to excel and drive change. A Capgemini career is characterized by a diverse and dynamic environment where individuals from various backgrounds come together to solve complex problems and deliver exceptional value to clients.


    The company's commitment to employee development is evident through its extensive training programs, mentorship opportunities, and a career path that offers both vertical and horizontal progression. For those passionate about leveraging technology to make a difference, a Capgemini career provides an enriching platform to develop skills, work on groundbreaking projects, and be part of a global team that values innovation, collaboration, and making a positive impact on the world.

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    Important dates & deadlines?

    Application Deadline

    02 May 26, 04:41 PM IST

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    German Language Expert-Account

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